Reviews

The Mayo Northeast Optical department is 100 stars! Mary C. And Cindy are superstars and always go the extra mile! We’re always treated like VIPs. They always take the time to make sure that we are well taken care of. Thank you so much, looking forward to many more years of buying great glasses from amazing people!

Dr. was super helpful and made me aware of issues I was not taking care of properly and what would happen if I didn’t start doing things differently. Real eye opener! The receptionist was super friendly and helpful.

Excellent job treated me with respects and professionalism the way they do there kob

Had the pleasure of Having my procedure done by Dr Hill on July 15th of this year, Everything was explained in detail and the actual procedure was quick and professional, the entire staff are very Friendly and Professional.I Highly recommended Dr Hill. 100% Satisfied with the Results.

I’ve been getting injections in my eye for several years now. Cincinnati Eye Institute saved my vision. Dr Osher is one of the best. He cares about his patients and I would highly recommend him!

I wanted to enjoy my experience with Jasmin, unfortunately, I found her to be very transactional and dry. Perhaps because I was passed to her from a friendlier coworker who had to leave (so commission was not going to Jasmin). My questions about the cost breakdown including discounts did not seem welcome, I was constantly referred to the receipt and felt like a burden for asking. When it was discovered that I was overcharged, I smiled and said I know it was just a mistake. I wish Jasmin had smiled or apologized or something. I just felt like I was the one trying so hard to be nice. She was again transactional about processing the overcharge and I still felt like I didn't understand the breakdown, it was awkward so I thought it would be easier if I just asked for a full refund and left. That was an opportunity for Jasmin to turn around the customer experience. Unfortunately, she processed the full refund without comment, handed me the receipt with a "Here you go." I do believe I even felt worse about her coworker's lost sale than Jasmin did. I walked away speechless and Jasmin called out what I perceived to be a sarcastic "Thank you!" as if to have the last say. I walked back to her and whispered that she should not treat customers like an inconvenience, she interrupted with "I didn't." I again walked away and she again called out "Thank you!" pompting me to ask for her name this time. She gleefully called out "Jasmin!" Maybe she just had a bad day or I rubbed her the wrong way. I don't know. But I think we all can use a lesson in humility. I would have had a nicer day had I not stepped foot in this store. I'm sorry that it was a negative experience for both of us, although maybe it didn't affect Jasmin in the least like it did me. I won't be back.

The Rx does not communicate well enough. I've not been able to get through to the pharmacy since being an rx customer. I love the convenience of this store but I like to shop where I feel my time is respected. I have hit three numerous times staying on the line within the hour and have to make a trip now.

Great staff. Recently bought my Gucci glasses and i am in LOVE!! i was so indecisive with so many options, but they took the time to show me their selections and i couldn't be happier with my purchase. i will definitely be back to purchase new sunglasses. i recommend this place 100% :)

Dra Gonzalez is incredible not only she takes care of my eyes , she does the entire family for the last 15 years . Caring, helpful , kind and the staff is so attentive. No matter how far we live, we always come back to her .. She is the best..

Love these people and didn’t hesitate to follow them to their new office. They have taken great care of us for several years. I’m always happy to recommend Dr Suji.

Dr. Jalaj and his team are punctual, assistive, and realistic. Reception is great with scheduling and reaches out with reminders if follow-ups are necessary.