Reviews

Great helpful staff. Dr Shutt very caring and knowledgeable. Recommend him highly.

Made an eye exam appointment weeks in advance to get a text two days before my appointment that it was cancelled for insurance reasons (that I still do not understand) I was lucky enough to catch the cancellation text but I think what would have been more professional was to also give a phone call and to go over the reasons as to why it had to be cancelled. I think for everyone, these kind of appointments are incredibly important and do require time to schedule into our own lives as well... to not get a phone call about it is really shocking. I had to call them on the day of my appointment to figure out what is going on- I spent my whole morning going on an illustrious and frustrating Odyssian journey from 8am-11am calling insurance companies for them to all tell me that my credentials are all updated and accurate and they do not see a 3rd party insurance attached to my name. upon my 3rd and final call to Primary Eye Care to better understand what it is that needed to be done- the lady on the phone was not kind or sympathetic- she was loud on the phone and just told me to come by and pick up a paper with the phone number of who I needed to contact- when I told her that the insurance company in question has been inactive since 2021 and could not do anything for me to get my name unattached to whatever system they use and that I guess I cannot use their eye care services she just said "exactly" it would be easier to just tell people you cannot take in new patients then create all this stress. I found another in network Optometrist and faced ZERO of these issues.

Do NOT be fooled by the good reviews, most of which give the same fake praise and were posted from accounts that have few if any other reviews, which suggests that all of the positive reviews are completely phony (possibly posted by the owners?). I was here last year. This office is exactly what you would find in any third world country. It has ancient, worn out, outdated, sparse equipment. The entire staff has a thick, foreign accent and barely speaks English. The therapies themselves seem primitive. Unlike other ophthalmology offices that I have visited, this one allows non-doctors to perform sensitive procedures on your eyes. You should not let anyone poke at your eyes unless he or she is an actual medical doctor certified by the American Board of Ophthalmology. There are several better choices in the area. You have been warned.

First time customer totally impressed! I needed my high index glasses done ASAP because I needed for my first class medical exam scheduled this week. Went to LensCrafters first but they told me my glasses could take up to 3 weeks to be ready. Luckily we drove by this eyeglasses shop and we decided to drop by to give it a try. It turned out to be such a right decision! Irena helped us placing the order in about 5 minutes and told us that the glasses shouldn’t take more than a week usually, or the most 2 weeks. She was super efficient and friendly. I got a call today and they have my glasses ready! That took only 3 business days including the day placing order! It totally exceeded my expectations. I’m so glad that I came here. I will have my new glasses for my exam tomorrow! They made it! And on top of that, the total price was about $50 cheaper than LensCrafters quoted me for the same high-index measure. A solid 5 star for real! Totally getting my supplies here from now on.

Love coming to this place for my glasses! Very affordable! Ladies are very helpful if you can’t decide which frame you like, they also have your glasses ready in 15min! Of course depending if they can or not. Overall best place for glasses!

Dr. Waldman was knowledgeable and thoughtful and answered my questions thoroughly. My issue was not with him, but with the office. The office seemed understaffed, and I often waited 30–45 minutes past my scheduled appointment times to be seen. Within hours of my last eye exam, I developed significant eyelid swelling, pain, and redness in one eye. Because of the timing, I was concerned it was related to the exam. I called the office twice, first thing in the morning and again early that afternoon and was told the doctor would be notified and get back to me shortly. I never received a call back. I also sent a portal message that was never delivered because their patient portal software was not working. The next morning, I contacted another ophthalmologist at a different eye center. That office saw me immediately, prescribed two medications, and scheduled a follow-up visit to make sure the issue was resolved. A week later, Sabates Eye Center called to say they had realized Dr. Waldman had never been informed of my eye problem and that no one had responded to me. I liked Dr. Waldman, but when I needed timely help, the office was not reliable in handling my care.

Agree with many comments. Doctor is nice which is why I used to return. Front office staff are rude as hell and watch out for when they bring their out of control kids to work. Unfortunately, last time I visited my prescription was off, and while wearing my new glasses I banged up my car. When I went back to question my prescription (should be able to see better, not worse) I was told I would have to buy new glasses as I used my insurance already. This is the opposite of customer service. Please avoid if at all possible

Love Dr. Tran!!! I have been away from Orange County for a couple of years and now that I am back....cannot wait to get my vision checked! She is always so generous with her time, never rushing you out the door.

I am very impressed with the doctor's knowledge and updated technology equipment that Dr. Pham shared with me. I was able to see how healthy my eyes are by looking at images of the front and back view of my eyes. Staff is very pleasant. The facility is clean. I highly recommend Dr. Pham and his staff.

Been wearing glasses for all of my life and never looked forward to visiting an optometrist. Dr. Patel is a game changer. She really listened to me and helped me figure out the best solution for my needs. Both her and her staff are a joy to be around and I couldn't be happier with my new glasses.