Reviews

Great exam. Very thorough and professional. Resulting prescription was perfect.

One of the best optometry offices in Middletown. Dr.Hanke and her staff are always super kind and make you feel welcomed!! Would recommended this office to everyone!

I had a very good conversation with Dr. Murthy and was really impressed and happy with how much I expected to hear from her.

No issues at eye Care center. Caring, experienced optometrist. Good staff. I have been getting my eye exams for over 10 years. Very pleased.

Wife was just in and two lady’s in front had a bad attitude, Dr. James, hope you see this review and have your team attend customer service education. We had to step out as my wife couldn’t stand the bad manners and not to mention the bad response as my wife had questions. We’ll have to find other Optometrist where we feel that they care their patients, especially new patient.

I was in the 2349 Central Park Ave location last week for and eye exam and a new set of glasses. Milly and Sonia went above and beyond helping me. I had my favorite pair of frames which were broken and discontinued. Milly and the team found a way to fix them!! I was so thankful and I still got a new pair. Sonia helped me pick some great frames. I was able to pick the right cost plan for my insurance. I was so very satisfied with the great customer service.

All the reviews are expressing how lovely the staff was. I thought so too, Until after the exams. I thought I was going in for a basic eye exam. Essentially what my insurance covers.They led me through a series of eye tests saying it was my first time there and they needed to collect accurate info about my eyes. I said ok. At checkout I found out that I had to pay b/w $100-$200 for the exam. So they added on services that cost more than my annual allowance for exams. Nothing I could do but pay. I also had a contacts exam. They didn’t have my prescription on hand and told me they would order and contact me when my trial prescription arrived in a couple weeks. 1 month later I received no update. I had to call and inquire. They gave me the same answer. A couple weeks later I finally was able to try out my contacts. Sadly I could not see. Told them I couldn’t see. Their response was to wear it for a couple days and I’ll get used to it. (I’ve had contacts, and new prescriptions, and I know how it’s supposed to feel). No use arguing, I said ok and wore them for a week, no change Didn’t go back. So I decided to wait a year for my next exam. On the bright side, at least the lenses prescription was correct.

I recently had the most thorough and best eye exam at this clinic. The eye doctor was incredibly knowledgeable, patient, and friendly throughout the entire process. I felt well taken care of, and their expertise made the experience exceptional. I highly recommend this clinic for anyone seeking top-notch eye care.

Amaizing service! I was really impressed with the service and the patience from the doctor

My mom, dad and myself have been going to Dr. Bui for almost 20 years and received excellent eye care to check for cataracts and diabetic eye exams.. We all got very nice glasses also. We highly recommend your family to come here. The receptionist is very nice, friendly and happy as well.