Reviews

Been visiting this office for years now, and the staff is always top-notch! I go to Dr. Kim exclusively, and she's an excellent doctor. Her exams are quick and effective. Highly recommend!

I come in for regular cleanings and adjustments. The staff here is always helpful and nice. You’re welcomed with smiles and warm hellos. Sonia Passion Cris and Jasmine are an amazing management team.

I came here and saw Dr. Krainz. He was so professional and knowledgeable. Albeit other physicians wanted me to see an Ophthalmologist afterwards and now I have to also go see a nuero-ophthalmologist. The verdict still remains what Dr. Krainz has said from the beginning. In fact it would seem the time spent going to see the ophthalmologist was a waste of my time.. Although Dr. Rockwood wasn't bad. In a perfect situation I should have gone directly from Krainz to neuro. (Which he recommended) Long story short? Pay attention Cleveland Clinic. This man is an amazing physician and one day if he continues to apply himself he should be given commendations or a raise, a bonus... Something as an award for excellence in his field, let alone for his bedside manners.

I started going here because it is local woman business. I will stop going though because they are rude and don't care about accountability. I had an appt that I waited for 25 minutes for. After 15 minutes I asked the receptionists how much longer and they said they don't know. After asking them about this instead of apologizing they gave excuses and were rude to me. I am sure they will say I was rude, but I wasn't rude until they were rude. I am a strong believer in treating others the way they treat you and I have never dealt with a more unprofessional staff or Doctor. Their response was if I didn't want to wait that I could just leave. Obviously they told the doctor when I finally saw her that I was upset and probably made me out to be some horrible person. I spoke to the Dr about the issue and her response was to say that I am no longer welcome as a client. No apology or accountability, just oh you don't like being made to wait for 25 minutes with no explanation or apology? You can F off. Also the entire 25 minutes I was waiting, they were not seeing any patients. The last patient was checking out while I was checking in, so I waited for 25 minutes just because they don't respect other peoples time. I have never dealt with a more unprofessional doctor or front office staff. Don't waste your time, because all they will do is waste yours and act like making someone wait for 30 minutes is acceptable. I told them they could have called me, if they were running late they could have called me and told me that. Why is respecting patients time not important to medical offices at all? If someone is late, we get charged a late fee, when they are late they don't even have the decency to apologize. It's ironic since their name says they Care.

I have been a patient of Dr. Kutch's for many years now. He truly cares about his patients and he and his staff treat you like family. :)

I stopped by Myeyedr. in Manchester today without an appointment in the hopes someone could help me with verification and eligibility of my vision insurance. Christina took the time to explain what my plan covered and pricing. I left and went back again in the afternoon to place an order. I met with Christina both times and was extremely impressed with her friendliness, knowledge and professionalism. I will continue to utilize the services at that location because of employees like Christina. She was a pleasure to do business with.

Great service, kind people, and very affordable prices. Very much recommended.

We have been coming there for over 30 years and it’s always a good experience. Today was just great as Dr. Madro was awesome in every way; friendly, caring and thorough

I don't write a lot of reviews but my experience was worthy of it. From the time I called and was given an appointment, the polite reminder call the day before and the excellent exam that I received from Dr. Barbarossa. I think this was the longest and most thorough eye exam I ever had. I did not feel rushed and all of my questions were answered. I was referred by someone who also just had one visit with them. My insurance IS accepted and I got a very nice pair of glasses with all of the trimmings for so much less than I paid in the past. I would like to add that I checked my insurance website to make sure it was accepted. I don't understand the negative reviews for uncovered insurance. Do your homework. For the folks that wrote the bad reviews, perhaps they did have issues but I can say I had the best experience. Thank you!

My father received his last eye injection in early December, and his pain continued for several weeks afterward. He returned to the office on December 18 and was told that, due to the seriousness of his condition, he needed to see another specialist. Since that visit, we have been waiting for the referral paperwork to be sent. It has now been over a month, and his pain has continued throughout this time. We have been calling the specialist’s office daily, and they are still waiting to receive the referral. This ongoing delay is extremely concerning, especially given my father’s age and level of discomfort. This is not an acceptable way to treat elderly patients, and we are left wondering what is happening with the referral process at this office.

Quick wait times, extremely friendly and helpful staff (as always). I still prefer this office even though they are now out of network for me - it feels like a friendly, small town neighborhood shop despite having the resources of a large chain.