Reviews

Did SMILE for both eyes last Friday. On the day, the eyes are very blury, went straight home and slept for 14 hours! That's my best sleep for many years. The second day, I feel like my eyesight had recovered for 80％ already. It's 4th day now, other than a few times a day, my eyes gets confused about focus, they feel very normal. Dr Phan is really good on it!

I’m truly baffled by my most recent experience at this office with the Dr. Samiy & the nurse/tech. To start the nurse/tech did not appear to know how to operate the machine that scans your eye then proceeded to ask me if I knew where the freckle was and which way I should be looking. I stated it’s in the back and no I do not know where to look as the person taking the scan sets the dot and tells me to look at it. She proceeded to not use that feature of the machine and flashes my eye close to 50 times trying to figure out where the freckle was though my chart was infront of her on the screen. When the doctor comes in to do my ultra sound he seems to have no idea I’ve been coming every 6 months (this being my third visit with him) and confused on why I’m even coming in that often (he’s the person who instructed I come every 6 months). I stated I was referred to you because it tripled in size in 6 years and he makes a comment as if he doesn’t believe the referring doctor to which I responded they sent you the scans which you have looked at. He proceeded to say ok see you in 6 months though this freckle isn’t large. Truly annoyed and confused by the whole situation. You would expect a specialist office to have better trained nurse/techs and the doctor to understand the patient he is seeing and state an appropriate time if any of when someone should return for check-up. Visit ended feeling like he just said the 6 months to get a paycheck and get out the door. I will not be back and if your eye doctor refers you due to a growth in an eye freckle, I’d recommend you tell them to refer you to someone else.

I’ve had an awesome experience with Dr Kimball! Wonderful first visit and then returning for a “tweak” was so insightful (pun intended!) Dr Kimball was so patient and explained my situation very clearly. I now understand my next step and I’m welcome to return if I need further assistance. The office staff is very personable and professional and I highly recommend them.

05/2023 Husband went to this center because the VA uses them to do cataract eye surgeries. It's a joke! They wanted to scotch tape lenses to equipment to measure my husband's eyes for new lenses...how does that work? Literal scotch tape additional lenses to a machine. The gal doing the measuring said she did not know how that was going to work...(yet she taped away) To say the least it did not! She suggested not only would she talk with the surgeon, but would call her instructor at PIMA medical institute to see what they said. (It’s only your eyesight they are messing with.) That instills such confidence with your only eyes. She said they did not have equipment in their office to measure his eyes since he has had RK surgery 30 years ago...but of course we were charged for the visit. Every visit, something wasn't done right by the professional offering it, Doctors blamed the staff, blaming staff for their deficiencies and yet charging you for things not being done right. The upselling of services and the guilt in not taking those uncovered by insurance services is borderline on scamming. We made a full report to the VA of our treatment at this office. Six, visit of garbage. We had paid for extra services they stated were needed, but when we realized we were in a subpar doctor's office, we asked for a refund of the remaining treatments. We were told the check was in the mail. Still waiting for my refund check that was mailed in March. (Actually a month later, we went in and got the refund check that was "mailed"). It is now August and that imaginary check has yet to show up. They are a major Scam! We have made a full report to the Veterans Administration of their inability to treat eye patients and an appointment by appointment description of what happened. It's just your eyes, after all... right? Have a new provider and our treatment was day and night difference in treatment and care. No problem measuring his eyes, no pressure to buy more expensive lenses, no $800 eye treatments before surgery...no doctors blaming others for their defections and as of 11/07/23 we still haven't got the refund check. Beware please, this is not how it's done. =

Always a good experience here. Dr. Gallaher was personable, thorough and easy to talk to. Very convenient parking arrangement.

Assil Eye Institute is best in class. I had refractive lens exchange procedure on September 25 of 2023 and I am extremely pleased with the results. Dr. Assil, Dr. Harris and everyone on their staff was very professional and responsive pre-op, operation and post op. Dr. Assil was a terrific communicator and I was completely at ease that I would receive the best possible care and results. I would highly recommend Assil Eye Institute to anyone with vision issues.

For the third time, I waited over 45 minutes beyond my appointment time for any testing/treatment to start. This was not the case when it was APEX. The reasons given are lack of staffing and complications with patients. There also is high turnover of staff I believe. But I believe Dr Hammer to be very good so it is what it is.

I don’t recommend the Shoto store. I went there three times and three weeks and they never could get the right prescription. And they wanted to push me out real quick and I kept telling him I couldn’t see and they just looked at me like what do I do. So I will never go there ever again. The people are nice, but they don’t have no experience.

Just seconds ago I called to schedule an appointment for my 4 year old daughter, “Marlyn” answered the phone with the WORST nonchalant attitude ever, told me that they are booked to September & cannot schedule a future appointment for my daughter. I told Ms.Marlyn if she doesn’t like her job, she shouldn’t work there simple. It is 10am, fix your attitude. No one will perform care on my daughter EYES with that kind of attitude. If she’s like that, the rest of the staff probably is too. I’ll gracefully pass!

The customer service was amazing and you are definitely getting taken care of. They helped adjust my current glasses since it wasn't sitting well on my face. He adjusted the nose piece for me and it feels like a whole new pair of glasses. They let me know the different deals that were happening, and helped me through the lenses options for my second pair of glasses. I would highly recommend this place for my friends and family looking for a new pair of glasses.

I’ve been seeing Dr. Utnehmer since I was 11. Thirty years later, he’s been treating my daughter. Dr. Utnehmer and his associate did my LASIK 10 years ago and I’m still so glad I did it. Just saw him for a checkup and I still have better than 20/20 vision, no complications whatsoever. I wouldn’t have trusted anyone else to do it.