Reviews

After another optometrist suddenly canceled my appointment without warning, Marquez was the only optometrist I could find that would see me the next day. I made an appointment and gave them my insurance number over the phone. The next day I …

The absolute WORST! The list of problems is so lengthy that I don't think I can document each one of them here. The worst part was not telling me to not bend over at the waist after the surgery. Which I did, and I got a huge blood blister on my eye. As if that wasn't bad enough, when I went to the doctor the next day to tell him he said he does a lot of hand holding there. The doctor who performed the surgery told me that most people who come in there have dementia. I got the impression that they really don't care about elderly people because they're going to die soon anyway. I was billed incorrectly because the billing department, probably consisting of one person, made a mistake and did not request an approval for the surgery beforehand so my insurance did not cover. When I asked what happened the lady told me that they made a mistake, and people make mistakes, and that's how we get better is by learning from our mistakes. I asked her if there was anything I could do and she said there was nothing I could do about it. The last, of many, complaints I had was that it's a brand new office and they're training people. I do not suggest you go to this place. I can't urge you strongly enough.

I have referred her a couple of patients I will continue to do so. She’s Great

Excellent experience. Dr Ervin was thorough, understanding and explained everything clearly. The office staff were super awesome and on task. This is definitely the place to go for all your eye care needs.

Dana at the front desk wasn't my favorite person, but the rest of the staff was pleasant and welcoming .

GIVE ME POWER PLEASE I CANT DO MY HOMEWORK YOU ARE GOGIN TO MAKE ME FAIL SCHOOL PLEAASSEEE IM BEGGING I NEED WIFI I NEED POWER IM GOING TO EXPLODE PLEASE PLESSE PLEASE PLEASE I CANT EVEN JAPARTY

I highly recommend Illinois Eye Center for all your eye care needs and purchasing glasses. All the optometrists and ophthalmologists are great. Caring and thorough. Sometimes there’s a little wait, but it’s worth it. When you get your new prescription, the choices of frames is incredible, at all three offices. The girls in optical are so helpful. It’s easy to make appointments around everyone’s busy schedule and with a choice of three locations, you can always get an appointment that is convenient to where you live.

The staff was so nice and professional. They got us into the office in less than an hour for an emergency visit. Dr. Meltzer was great and so informative. He really cared about how we were feeling and made us so comfortable. But our minds at ease. 100% would recommend anyone to go see them

I would definitely NOT recommend this place! Go here if you want to be robbed blind! They are definitely not upfront about what insurance covers and play games! The frames are so overpriced. I told the lady that was helping us choose frames I only want what my insurance covers. Even after that she added lenses that the insurance would not cover all the way and the bill came out to be almost $500! I already pay my insurance so much! When I asked the front desk lady to break down the bill and that I only want the lenses that insurance covers she lied and said they only cover ‘basic plastic’. She acted like they did not make the lenses that insurance would cover! When I showed her my vision insurance policy about what they cover on my phone (they did cover scratch resistant) she tried to guilt me by telling me the benefits of the super overpriced lenses and that they ‘get more light to your eyes’. They played so many games with me I just took my eye script and am getting glasses somewhere else. My husband and I were so shocked by the bill of ‘insurance covered glasses’ we just looked at each other and the lady was ridiculous enough to say, ‘we also can do a payment plan ‘ 😂. Some future advise to the staff: honestly and being upfront about insurance goes a long way and is the key to success in business