Reviews

Excellent service! Highly recommend!

The front desk, supporting staff, and doctor are all friendly. However, I waited almost 30 minutes to be seen by support staff, then I was shuffled into a second waiting room. I waited almost 2 hours total to see the doctor. I would have left, except they told me they were unable to refund my $100 copay because the support staff had already evaluated me. If you have time to kill, then go ahead, but if you're looking for an in and out, it's not the place for you.

Wonderful staff even on the phone, text and in person. Gina was amazing with assisting with choosing glasses and prices. She was very informative and professional. As for the Eye Doctor Barton Parker, he also was very informative and professional about my new vision. He has all the modern technology for the eye exam and showed me on the screen that it does not show any diabetic in the eyes. Excellent recommendation for this office.

Dr Brickman is a professional who seems very confident in his advice. He was able to right to the source of my problems. He gave my nasal passages a thorough exam as well as removed ear wax. However, this is my first visit, so I will be able to say more when I return in six weeks after following his advice.

Great eye care, doctors & staff.

Lady at the front desk is very rude. Doesn’t answer the questions she is asked.

Dr. Ruiz was very nice and helpful. I had a pleasant experience today. He assessed my eyes comfortably.

Dr. Vu and her staff are AMAZING!! They're always so honest. I came in there to talk about Lasik and contacts. She told me I didn't need either. Because I have astigmatism, I have an advantage. They never try to take advantage like so many other optometrists have in the past. I saw how much class they had when I went to my appointment on Monday, and this woman called the office. I hear this lady screaming at the top of her lungs, using the worst profanity and calling them names, for over an hour! The way Dr. Vu and her staff diffused the situation and kept their composure as this horrible woman verbally abused them, I have a new level of respect for them! Thank you, Aliso Niguel Optometry, for being the very best in the industry!!

I went in for a free consultation to see if I would be a good candidate for Lasik and Dr. Greeley was great! He was knowledgeable and gave me good information. He was genuine and cared about my overall eye care. I would recommend him to anyone.

Dr. Gray was fast, thorough and made our visit fun. He didn't make our visit longer than it needed to be, but I also didn't feel rushed or unimportant. He made the exams fun for both my kids and was cracking jokes left and right. The girl who helped me pick my frames was super sweet and also didn't rush me. She picked a few styles and helped me narrow down my options. We will definitely be going back next year.

I don't usually write reviews but I had a disappointing experience. First when I scheduled an appointment the person was not very nice. It felt like I was annoying or bothering them for even calling. Even though they were booked out a few months I scheduled. A few days before my appointment I was sent a confirmation email that I confirmed with. Then they called me multiple times to confirm, but I work very long days and have a hard time finding breaks throughout the day, and it's very hard for me to call back or answer until after business hours. So I confirmed through the email again, and also sent an email through their website with my insurance information because they said they needed it before the appointment which I totally understand. I also explained in the email that my preferred contact method is email or text because of my work schedule. But then the day before the appointment they left me a voicemail stating that they had to cancel it because they hand't heard from me. I had to leave the middle of an appointment at work to call back and try to explain that I had indeed tried to contact them back, multiple times. They basically said too bad and cancelled my appointment that I had been waiting months for. Maybe next time they can get insurance information when scheduling, or try to confirm the appointment/get insurance info more than just a few days before the actual appointment. Some people's schedules need a little longer than 2 days to reply if they're not available during their business hours. Or figure out their email confirmation as it seems like someone else that reviewed also had a similar problem. Very frustrating.