Reviews

I had a great experience here! The staff along with Dr. Pousti were very helpful. I loved that they educated me on my vision by providing me with multiple options to correct my vision. They also have a great selection of frames!

Dr. Pousti and her staff were amazing, great customer service and very fast to receive my daughter’s glasses. Thank you and will definitely be coming back again.

Esther and Doctor Pousti are both very welcoming and patient. I will definitely be coming back here again!

I loved the service I received here. Appointment time is respected, staff is very knowledgeable and efficient. They arranged all the appointments and surgery times promptly. And Dr. Patel is wonderful. Would highly recommend.

Thus far, not great. My farther elderly 81 year old, waited 45 minutes to be seen to only be told he will wait anywhere between 2-3 hours to see his eye doctor. To make the matters worst, the restroom facilities were out are of order/not on service. The waiting area was packed. Individuals between the ages of 40 and up all having to figure out seating. Staff, female at the desk was not friendly. Though my first experience at the El Cajon location was great. This location is not.

First and Last visit! Very unprofessional personnel. Poor customer service skills. No communication skills. First, at the time of making an appointment, they lied saying that my insurance covers exam for contacts. When I went for exam at the scheduled date, they requested additional pay for it. I declined and they made it obvious that they didn't like it. I asked doctor (don't remember and don't want to remember her name) what is my uncorrected vision in numbers, she said she cannot tell now and when I asked to check it for me (needed to know for my record and that was during my appointment time), she said she has another patient... Placed an order for glasses based on prescription provided by them. Waited for about 5(!) weeks- no call or text. Called them to check the status. The guy from the desk where glasses are displayed was trying to convince that they called me twice (lie - I was waiting for their call to get my glasses). Another awkward situation is that the glasses they gave me not even appropriate for my prescription. The same guy with long hair working at that shop corner stated that my insurance doesn't cover it.. Then why didn't you tell me that first day?? And why are you giving me a glasses that doesn't match my prescription? Honestly, I wasn't sure if it was even legal. I drove one block down and just threw them away. I don't know what they did to my eyes and what type of drops they used, but my eyes were in pain for about two weeks after performing exam with them - never experienced anything like that before. The next day after having exam here, I contacted another clinic, made another exam and purchased different glasses. Will never go to this place ever again! I'll rather pay from my pocket and get right treatment from professional and respectful people.

I saw Dr. Maria Castellejos a month ago for my first appointment with her. I had always seen Dr Barry Scher before he retired. I found the doctor to be very knowledgeable, amiable, courteous and extremely thorough. She explained everything she was going to and what she was doing. She showed me on the computer screen were the problem was and explained it in detail. Dr. Castellejos is conscientious and has impeccable credentials. She is very professional but very nice and caring at the same time. She is also bilingual. I would recommended Dr. Castellejos to anyone who needs a retinologist.

Try to stay away. If you have other choices please seek them out first. This would have to be my last resort. I took my mom and, after the 3rd visit, I just had to walk out. Wait times are way beyond what Medicare CMS says is reasonable (ie. if you are wanting for more than 15 minutes this is not acceptable). They are taking on way too many patients than they can handle in a timely fashion and with the level of care that is acceptable. Plan on being there the full day …. It’s like the patient is begging for care and they just tell you to wait your turn…. Awful.