Reviews

Saw Dr. Karina Esquenazi for my glaucoma. She was kind, patient, and very thorough. She went over my testing with me and explained why she was recommending her treatment. One of the best interactions I’ve had with a doctor in a while. Would definitely recommend!

The staff was very helpful and courteous. Even though there were a lot of patients things moved quickly and I was always kept informed. The doctor was very knowledgeable and explained everything in detail. A very pleasant experience.

First of all, there are so many fake 5 star reviews here that contradict the truth about Lupe and the organization of the front office..The front office files are not accurate and admins give one the run around. Why? Who knows? I saw Dr. Mitchell last year, he was great. However my experience with Lupe was horrible. I watched her work with clients while I waited, including dealing with another client that left very upset with her. Lupe was absolutely no help, was rude, and was of no assistance. I selected my own frames. She was quick to take my $300+ for reading glasses, and stamped my receipt “final sale” before reviewing the policy with me. Lupe is unprofessional and mediocre at best, exactly what she reflects..vieja, fea y repugnante.. Since my last experience with Dr. Mitchell was fine, I called this evening to schedule an appointment. I knew I’d receive a new prescription and would take it elsewhere. Only I was told that I was not in their system, then I was told that I had scheduled, and not attended my appointment. Their system showed me as “refunded” or something rather, I do not remember. Then I confirmed that I in-fact had purchased frames after my appointment and that I had misplaced them. The receptionist placed me on hold. While holding I made a decision to not reschedule. When the receptionist returned to the phone, I asked her to please leave my prescription with the front office and that I would be in to pick it up the following day. She agreed to email it to me which is fine but when I asked for the same request initially after losing my glasses weeks before, I was told that it was against policy to email. I was informed that I would have to pick up the prescription in person. Do not waste your time here. The front receptionists are dishonest and unorganized. .. Dr. Mitchell, please reconsider your staff if you value your patients and our community. We are happy to have you, but please and again, reconsider your current staff..

Dr. Kim has.been my Opthomologist for over 10 years and I feel very fortunate to have found him. I am diabetic and annual eye exams are an essential part of my diabetic care. Dr. Kim is very thorough and communicates well with patients.

Professional, polite and knowledgeable. Natalie was very good at what she does with a very kind attitude. I love Dr. Sanfillippo! Answered all my questions and put my mind at ease. Great chair side personality and didn’t rush my appointment. I definitely would recommend this practice.

Dr Shield is one of the best eye doctors I have ever been to. Very knowledgeable in his field. He kept his appointment time and the ladies at the front desk were very friendly and helpful. I have been to many different doctors all over the U.S. which has been a necessity in my field of work and he is one of the best. If you think you know more than the eye doctors about your eyes you should go elsewhere.

BUY YOUR GLASSES HERE!!! I can not express how positive my customer experience has been buying glasses for the first time has been at Sterling Optical. When I bought my first pair, I was in a bit of a hurry and thought they felt okay; but after about a week of trying they were just uncomfortable, even after adjusting them. After about a week, I asked if I could exchange them and upgrade the lenses to polycarbonate to make them a little lighter. They were sooo patient and kind. There was no sighs, impatient looks, or suggestions to just get used to it. She patiently helped me find and try several pairs until I found one that felt better. The exchange could not have been easier. I only had to pay the difference for the polycarbonate upgrade, which was less than I expected. Everything else stayed the same. The whole time both ladies helping me were so, so kind and patient!!!

Dr. Mearsha is always so nice and helpful. He explains what he’s looking for and seeing. When I got to pick out my glasses Teresa was amazing! I had the most fun in all my years of picking out glasses. She somehow knew the style that would compliment me the best and didn’t stop till we found just the right one!! This is a great team here!

Lisa the manager of optical is awesome and helpful and friendly!