Reviews

My husband got had to go in for a object removal, he paid at time of service. Months later we got another bill, they are telling us the person who checked him out made a mistake but we have to pay for it apparently. VERY shady and very … More

Starting with a call from the admin staff for a referral from my PCP to actions by the optical team, I was treated professionally and thoughtfully as I have been for many years at Braintree Eye. I felt like I received a very thorough eye exam which I greatly appreciated.

I had a very positive experience with Eye Care West. The staff were extremely friendly, professional, and attentive from the moment I arrived. The clinic was clean, organized, and well-managed, which made the visit comfortable and stress-free. The eye care professionals took the time to carefully examine my eyes and clearly explained the results and recommendations. I truly appreciated their patience and the way they answered all my questions in detail. Overall, the service was excellent, and I felt that they genuinely care about their patients’ eye health and comfort. I would definitely recommend Eye Care West to anyone looking for reliable and professional eye care services. Thank you to the entire team for the great service.

This is truly a great optometrist office!! Walked in everyone was extremely helpful. Staff at front desk explained all my insurance benefits to me. The Doctor is very knowledgeable and does a great job of answering my questions and explaining it in a way I could understand. Then after fitted for contacts, the staff behind the counter assisted me in ordering contacts to last me the right length of time. Quick, efficient, and friendly!! Perfect place.

Oh my goodness, I see exactly why this place gets such rave reviews - what people! Amazing. They put me in the pair of sunglasses I have been needing for a very long time. And it was a dang delight. I will absolutely return for all my eyewear needs. Awesome place!

First of all, I had to wait so long just for the doctor to tell me that my kid needed stronger glasses. I had to wait more than "30 minutes" and I could've gone somewhere else and wouldn't have waited as much. There wasn't a lot of people and there were some customers who left angry early for not being taken on time.

This vision center was great speedy, they took care of me. I was greeted within 20 secs of getting there even though they were busy took me in on my appt got my through the process of exam and showed me frames and went through the lenses with me as well but this really impressed me I didn't even realize the insurance I had was accepted here and I figure I would be paying for exam and all out of pocket but I only had a co payment that was fantastic thanks to OLIVIA who was the manager she was awesome I will defiantely be back for my next exam

Honestly speaking from experience, they all are in some sort of mood they do not listen to leave home at the door. They have straight up told me they weren't able to do anything for my glasses they BROKE then gave me different lens that one … More

My terminally ill brother had an appointment today for a critical situation, detatched retina. He has been there over 3 hours from his appointment time after Ubering an hour to get there. In what world do you make a terminally ill human that has just Ubered from Hot Springs with a critical situation wait over 3 hours and say there are still 4 in front of you and you close at 4:30 ??? Is there an issue with the person scheduling appointments? Doesn't sound like appointments are being made with respect to the patient at all. We will be reporting this ridiculous issue to our insurance company, referring Doctor, etc. Absolutely ridiculous service! Learn how to schedule and be considerate of patients time especially when they are terminally ill. 👎😒 Terrible service

I'm going to dive right in.... I pay out of pocket for my eye care and feel that the cost of an exam is really reasonable. The staff is very thorough and professional and it smells very pleasant in your offices. However, I do take umbrage with a couple of things. I paid 60 dollars for a contract lenses fitting when I don't need to be fitted for lenses, I simply ordered a years supply of the same colors I had last year. Then when I asked for my PD measurements they refused because I wasn't buying glasses. I was told that there is a liability issue because the measurements maybe different for different types of glasses. I explained that I usually order the same type of glasses and that I understood that if i ordered a different type it may not be as accurate. They still refused. Now let's be honest with one another. That fact is the measurements are a service you provide to paying customers, which I am, a years supply of lenses cost over 400 dollars plus the 60 I was charged for a fitting I didn't need (and did not question or argue about). I also fully understood that the measurements my not be perfect if I chose to get glasses that are dissimilar to the ones I already have. This boils down to corporate greed. And now because I am dissatisfied with having paid the fitting fee for a fitting i didn't need but was refused the PD measurements i asked for I'd like to be refunded the 60 dollars!