Reviews

I wish I could choose less than one star. I’m very upset about the treatment I received today. A little over a year ago I bought new expensive frames for my new glasses. This was the third time I’ve had to replace the temple piece due to breakage at the hinge. The first time I paid $60 for the left side. The second time when the left one broke, I was told it was covered under the warranty and there was no charge (??). Three weeks ago, the right one broke. When I called to have it ordered, the man I spoke with immediately got angry and didn’t want to place my order unless he could see them first. I told him I now lived 4.5 hours away and couldn’t simply drop by. I told him to order the part, call me when they were in and I would then make the trip. He didn’t call, but I made the trip anyway. When I went in today, a nice woman began to help. I told her that the part was ordered, she took my glasses and went to the back. After a short wait, a man who I assumed to be the one I’d talked with on the phone came out with my repaired glasses, obviously in a bad mood. After I thanked him, he started in about how the breakage was not a defect. I replied that since the break was in the same place three times it had to be a defect in design. He responded in anger with a raised voice to the point that I felt threatened and I had to tell him to calm down. He then told me that there was no charge for the repair. I then asked him why I had to pay for the first one since I was told that the second repair was covered under warranty and this one was covered. It didn’t make sense. His reply was that none of them should have been covered. He didn’t appreciate my request for a refund of the $60. I like my doctor, but I may change due to this event. I will never, ever get my eyeglasses here again.

Trust me I do not want to write a review especially negative one. This experience was so bad that I have to share. I made an appointment for my mother and grandmother for the same day and asked them what day they had so that they could both be seen on the same day back-to-back. They gave me an appointment for today at 2:20 for one and 2:40 for the other. While i was making the appointment the receptionist on the phone asked me for their information I think about 8 different times for each of them and even had me spell each of their names multiple times. But we said well the appointments are made so we will go. Well, the day before the appointment they call to confirm, but they only call about one appointment and so I said there should be 2 appointments 20 minutes apart back-to-back, on the same day, at the same location. Well, they couldn't find it... and couldn't find it until finally, they said they found. It and they confirmed both of the appointments for both people back to back. Well, to make a long story short we get to the appointment time for the first appointment actually early at 2 o'clock and they said that they couldn't find the other appointment. So we explained everything and they said sorry and that's it. We went to sit in the waiting area and another lady was overhearing us and said that that was her 3rd appointment because the same thing had happened to her. She would make an appointment and get there and there would be no appointment made when she got there. That is unacceptable. I truly can't believe the lady I spoke to on the phone she was completely incompetent and needed more training. Do not go here. I am surprised they have 3 stars right now.

2 yrs ago I found out this office by chance and since then my son and I have become pts here. I like Dr. Melody very much. She's friendly, approachable, and patient. Her staff are nice too especially Cassandra, the front desk girl, who is very very willling to spend so much time to help me pick out glasses and give me good advice. I don't know about other reviews saying they are money hungry and mistreating ptas but to me, they are decent. So five stars for their service and professionalism.

As of today, I could say I will no longer step foot in this facility. I don’t know where these people come from. It’s always somebody different every time I go all attitudes suck they don’t know how to take criticism from there customers and their communication is terrible so I expressed my feelings about me sitting in the room for all most 25 minutes and the doctor couldn’t handle it and ask me to leave you can’t ask me to leave and have the nerve to ask me to reschedule. There’s no way I would ever go here again worst experience ever I wouldn’t recommend this place at all

Wish I could review this with less than one star. We took our one year old child to see Dr Cohen and waited two hours before we were sent to the doctor’s office. Then the doctor’s assistant told us he was in an important call and he’d be with us in a few minutes. Thirty minutes later, he rolls in with his half eaten lunch, and quickly dismisses us after a five minute assessment. To say we were disappointed with this place does not suffice. Would not recommend. They do not respect your time.

Friendly and efficient service. Tech was great. We’ve been using this practice for years and very satisfied with all three doctors

Dr Bigles ruined my vision and would not admit it. My vision is worse now than before my cataract surgery. I did not wear glasses before but now I do. Do not let him perform any surgery on you our your loved ones eyes. I caught him in several lies. Staff is great.

The young lady who helped me at Target Optical Spring, Texas was helpful, professional and friendly. My options on prescription glasses were a lot to choose from. I recommend this branch to anyone.

I love my eye doctor he takes time with you and explain everything you need to do to save your eyes and to avoid any surgery. I thank you so much you and your staff for the kindness.

If I could give zero I would. First of all my entire family has been going here for 4 years. I had a 10:30 appt. Got there 10min early, to respect doctor's time. I got my initial eye tests done right away and got put in a room. I had part of my index finger amputated in an accident and was in emergency room until noon sunday so its my first trip out. I hear voices outside exam room multiple times but no one comes in. I start getting naseous and dizzy from my injury and finally look at the time, its 12...noon. the office was empty when i got there.. still empty when i go to front desk..they forgot me...worst part light was flashing on the room & not one person checked on me. I go back in, no one comes to apologize after 5 min so i left...receptionist is just putting my chart in the slip (it wasnt there, they had to find it) and says were looking for someone to help you...looking??? I just sat for 1.5 hours, im in pain, im light headed and dizzy, no one even asked about my hand wrapped in a splint. AND NO ONE APOLOGIZED FOR FORGETTING ME. They were all just sitting around. No patients waiting, none getting glasses...all just SITTING AROUND. Light was flashing on my room but no one checked. I do notice never the same techs 2x, either the treat their staff badly or dont pay enough to retain good staff. I assumed someone would at least call to follow up & apologize.. nope. Doctor doesn't even care what happened. Do not go here... your just a $$$.