Reviews

The receptionist K’loni was super awesome! I also really liked how the doctor walked me through things and was patient with me. I got contact lenses and the process was smooth.

Everyone working here is very professional and nice! The office is spacious and clean. The doctors here are amazing as well.

Dr dao is amazing! He always makes me feel comfortable and for only seeing him once a year it feels like we see each other every day! Ashara and Kamille were great as well, assisted me with any questions I had and fun to talk with while picking out glsses! Thank you all.

​I have been an America's Best EyeCare Club member for over 10 years, and this specific store, hands down, is the worst customer experience I've ever had. ​I made an appointment because my eye was irritated and I wanted a quick check-up. Instead of receiving care, I was rudely hit with a surprise charge. I was told my simple exam wasn't covered because it was suddenly "medical," and I would have to pay cash out of pocket. Confused ​I tried to explain that I just wanted a standard exam to make sure nothing was wrong, but the staff was completely unhelpful. They kept cutting me off, just repeating "It's medical, it's cash only." There was no explanation, no help, just terrible, dismissive service. After I realized I was getting nowhere, ​I finally just walked out and made an appointment at the Wilmington Pike location. Where they were amazing!! Even telling me they didn't understand why that happened and kept apologizing for their behavior Tldr: ​Avoid this store if you can! Save yourself the frustration and go to the one on Wilmington Pike. They actually care and treat customers with respect and professionalism.

I have been coming here for years, since before it was "My Eye Dr". Today I had a 3pm appointment, which I knowingly arrived 45 minutes early for, and was prepared to wait. I arrived and checked in letting them know I was aware I was early. Two of the front office women told me that they hadn't even had their lunch yet (like it was an inconvenience that I was early), then said nothing. I then said that's totally fine, I'll just go wait in my car. I then get a call from the office telling me that I had just walked away, when no one was even saying anything. She then proceeded to tell me that I never confirmed my appointment, and that I was on the "over flow list" and that my appointment was taken. I said I absolutely confirmed, because someone called me to confirm and to let me know that I was eligible for an exam, but not for contact lenses. To which I said that's fine, and confirmed. She read me the notes from that confirmation call, but still said I never confirmed. I was so infuriated that I told her to cancel any and all future appointments, that I would not be coming back. I've worked for 3 doctors offices-in the front! I'd never speak to someone the way I was talked to. I'd never frown upon a patient being early. I will not be returning, even tho Dr Katherine Mirich is a sweetheart.

I never had such a horrible experience with any business before, KE by far has the worst customer service in the area to my experience. Even talking about our experience there is disgusting. The front desk is impolite, with a very annoying attitude and They work like they hate you and their job. After this horrible first impression, we went through the examinations and they used drops before even asking about it and they didn’t even ask if we need to do lens fitting or not. After admitting to their mistake they gave us another appointment and we had to take a couple of hours off from work to do the lens fitting. The traffic was unusually bad and there were accidents on the way there and got there briefly after the appointment time. They refused to admit, although it was because of their own mistake on our first visit. This was the second horrible experience with the front desk. After about an hour of trying to convince them to get it done, they refused to do it and promised a phone call from the manager. The manager, Nichole, never called back, and when we called them she refused to answer the call and said she is going to call back. Which with no surprise never happened. I never thought I could say something like this about a business, but their business model is surprisingly disgusting and their customer service is horribly insulting. If you respect yourself, never ever think about going there.

I absolutely had the best experience and treatment at this office. Not only did I feel seen and understood by the doctor, the staff was amazing! Amaya really took the time to help me pick out the perfect frame, she was sweet, professional, and has the most gracious patience I’ve ever seen on a person.

This was my first visit with Dr. Divin and I was thoroughly pleased with my appointment. Her receptionist was more than helpful in helping me set up an appointment and giving me information about my potential visit. I don’t know if the time and day affected this, but I was in and out in a short amount of time: filled out paper work, Dr. Divin performed the exam, gave me a trial pair of lenses and wrote my prescription, and I paid for my exam — all in under 30 minutes (maybe less)! She also maintained the perfect level of professionalism and was personable; she interacted nicely with what seems to be a long-time patient/“a regular”, and that made me feel like I was going to be in good hands. I will be moving cities here in a few months but would definitely make the commute to come back to her office as needed because this is the first time I’ve felt comfortable and taken care of by a(n eye) doctor. Thank you Dr. Divin and staff!

Wow very impressed with the customer service, great prices, and honest staff! 10/10 highly recommend

Love this optical! The opticians are sweet and hard working. The decor of the store makes the experience 10x better and I loved the 1 on 1 help… will definitely be back

I highly recommend this place, The doctor and staff were very thorough and the dr took all the time that was needed and answered all my questions. I felt very safe with their protocol of protection during this pandemic.