Reviews

Drove from Los Angeles only because I had a good experience on my first visit. But ran into traffic on my way to an appointment and was refused service. This after driving apx an hour and twenty minutes just to be turned away. I was willing to wait but was told the Dr wasn’t able to squeeze me in… the front office is inconsiderate, lacks empathy and definitely needs training on customer service! With this type of front office I wouldn’t be surprised if the next time I’m in this area that this office would be closed due to refusing customers hurting their overall revenue. I Would not come back, that for sure. NEXT➡️

Great Doctor. 👍. Had surgery in December and everything went great. Dr Mahdavi is very attentive and explains everything …

I have been to various places for my eye exams/ eyeglasses. Hands down this is the absolute best place. Friendly and top notch quality service .They never disappoint . I recommend them highly. Update(11/11/2023) Received my eyeglasses in a very expedient timely manner. Dr Kooks exam is thorough and complete . Believe the reviews stating the care and time she gives each patient . Simply stated these eyeglasses are the best I ever had . She is on point. My appreciation and gratitude is beyond words.

Since moving to the Kercheval address, it is HORRIBLE, We don't walk well and the parking is horrendous for unstable walking. You'd think a medical place would honor that. When the opthomology practice was on Jefferson in GPP it was perfect. I think we will be changing doctors because the new address is impossible.

The doctors are excellent! If only the phone number/ scheduling process was more straightforward. The phone number always goes to a merry-go-round of messages and it does not give confidence that your message will be answered. Mine never were. I went to their office and requested an appointment and they were very helpful. The phone number, no.

Love Dr Dennis' office! We've been to several eye doctors in the past. But once we found Dr Dennis, we haven't gone anywhere else. I think we've been going to him for 4+ years. Everyone is very helpful and friendly. If you have a problem, after your scheduled appointment, they encourage you to come in so the Dr can help. We won't go anywhere else!

Dr Quach is very experienced and has wonderful bedside manners. He answered all our questions. Office hours were convenient. He was kind to offer to do extra measurements that were needed by an online retailer and gave advise on email on how to navigate around it.

Absolutely best staff ever!! So welcoming and caring! Dr. Jennifer is beyond thorough and explains everything in detail. Please get your eyes checked!!! These guys are great!

Great Doctor

I highly recommend this establishment. Appointments are quick and hassle free. I was able to get a same-day appointment for my kids. The staff is welcoming and the facility is very clean. I didn’t have to wait long to be seen by the doctor. Dr. Nayzov was attentive and kind. He explained everything to me thoroughly. I will definitely be back!

I am not writing this from the perspective of a patient- but a patient’s partner and medical professional. I have never seen a healthcare practice this disorganized and poorly run. 1) They call to schedule the time of the surgery the day before, expecting you to take the whole day off of work because they can’t be bothered to make a schedule more than one day in advance. 2) The pre-op and LASIK takes 2-2.5 hours. We were there OVER 5 HOURS with no communication, no apology, nobody coming into the room for updates, nothing. We live 10 minutes away and could have easily done other stuff and came back when they were close to being ready. They said that isn’t an option and we have to sit in the room and wait. 3) They were so behind schedule they rushed the post-op right after the surgery (not the usual 2-3 hours) and pushed us out the door because it was past their closing time. 4) We had the 1-week post-op scheduled at a convenient time and they called one day before and moved it to a Saturday. 5) They still use paper.