Reviews

Gone way downhill!!!! No customer service anymore, (that I received anyway). I went back for a checkup after 5 years WOW has it changed and not for the better. I had to help the nurse/tech to fill out my heath information correctly as she was confused and entering it incorrectly in her computer (that is dangerous!!!!). I don’t think the sales rep even cared that I was there as he took no initiative and only helped or answered questions if i asked him. It was almost if i was bothering him. So sad as I went back because they are a not corporate chain but I would have done better with them. Buena Vista I really hope you make some changes as I hate to see private businesses shoot themselves in the foot.

Gosh, I just can't say enough nice things about this place. Everyone I met at my first appointment today was so friendly! Despite the doctor running behind, I did not feel rushed in any way nor did it feel like he was rushing through my eye tests. Had so many giggles with the staff during my visit. So excited to come back for my glasses. This place is immaculately clean and the technology is up to date. Cannot recommend this place enough!

Brought my 7 y.o daughter for an eye exam/ glasses after having a horrible experience with another optometrist I had taken her to. Everyone in this office was soooo professional & treated us respectfully. The overall vibe of the office & staff made us comfortable. And that's important to us! The whole process from eye scan, exam & glasses pick out for my daughter was great. Definitely our families new eye doctors office & I will refer others to come see Dr. Fodor & his staff!

When you make the first appointment of the day & you show up at 715, but you still have to wait till 9am to be seen! There is something terribly wrong with that Picture !! They even have a new “Form” to sign advising patients that “rudeness or argumentative words” will not be tolerated (which it should not!) , but who needs to put this in writing?? Cause I could imagine the “wait” in the afternoon! This place does not look like a happy place to work & they feel that their time is much more valuable than yours. Find another Practice to go to.

Buyer Beware: Three weeks of bad communication and they couldn't make my glasses. They told me that they would return my old glasses. After waiting several days, they returned my glasses with only one lens. Basically, they told me "tough". Be very careful believing any promises and stories they tell you. What should I do with 1 lens in a pair of glasses?

When you walk into the outer waiting room at 820 am, with 25 seats and they are all full you think does anybody ever look at this. After 40 minutes get moved back to the next waiting room. .

Florida Eye Institute is top notch in my book. Everyone, from check in, to the conclusion of my appointment, is professional, compassionate and truly interested in the patients' well-being. My first cataract procedure was a "piece of cake" and I'm looking forward to the second one.

Great yearly visit yesterday. Office must have worked very hard to fix their scheduling issues from the past as there were visits that took close to 3 hours to finally leave the office. Yesterday, I was done in an hour with a very comprehensive exam. Everyone in the office was friendly and helpful. I just love Dr Shumake ❤️ I have been seeing him for years and I hope he doesn't have any plans to retire soon!

I was immediately checked in on arrival, and was called to the back for my 2 weeks post surgery appointment. I had Cataracts removed. I was so happy that I got my left eye done, excellent 20/20 results. Thank you Dr Shumake. I’m recommending my husband soon. All the Staff at Florida Eye Institute are so friendly and offer an homely environment… Shout out to Heather, your smile is contagious.

I had my appointment today to get my contact lenses. I had already told Dr Straut in a previous appointment I didn't need a fitting because I am doing great with mine, I just needed to renew the prescription because I am out of contact lenses. They said that the fitting is required so when you are trapped in the system you just have to say ok, so I said ok. They asked me for my insurance and then they told me it was $220 which seemed outragious to me because in the past I had paid $60 and I said I wasn't staying. I came home and called my insurance and it is actually $60 so I am tremendouslly dissapointed from this doctors office. It is a rip-off.

Dr. Straut is a wonderful doctor. He patiently answers all my questions and even though the waiting room is full, he never seems rushed with me.