Reviews

The TV in the waiting room was on a loud and obnoxious sport network channel. I asked the other people in the waiting room if they would be ok with me asking to change it. They all said please. Asked to have it changed and the lady at the front desk said “they voted and it’s the only channel we can have it on.” How ridiculous! Who voted?? Not the people I’m sitting with in the waiting room.

Susan was exceptional and professional when checking my father in for his appointment, she spoke with respect and dignity to dad, made appropriate eye contact when retrieving logistics from him in preparation for him seeing the doctor! Thank you Susan for making my dad's day special!

I feel like the service I received at first was amazing (as a new customer to draw me in), but being with them for 2 consecutive years, I have never felt more frustrated with my care. First of all, my contact prescription took 5 MONTHS to receive. I had to keep calling to see what was going on, and the customer service was terrible. They kept me in the dark with a vague timeline, blaming the long wait time on the high dosage of my contacts (saying that because I have such a high dosage, it will take longer to customize). It turns out, there was a clerical error made by the secretary where the order was not even placed correctly in the first place. I did not even receive an apology for it, and they still made me feel like I was nagging them every time I called. During the the entire 5 months I waited for my contacts, I lived in absolute discomfort, straining my eyes to see everything with constant headaches. They did not seem to care. I am very nearsighted so having the correct prescription is extremely important to me. The most angering part of this story is that when my contacts finally did come in, my left eye dosage was wrong- it was overcorrected on my initial exam. When I told Dr. Gosnell this, he seemed annoyed and gave some run around answer for how not every prescription will be perfect- again blaming it on my high dosage. I was so tired of arguing with them so I just went to a different eye doctor after EXTENSIVE researching and reviews. My prescription with my new doctor is now perfect. I did a new exam from scratch, and I received my new pair of contacts in TWO WEEKS. There is absolutely no reason my contacts should have taken 5 months to come at primary eye care, and I'm absolutely livid that they put all the blame on me and made me feel like I would have to live with this type of inconvenience and discomfort my entire life. Please. Save your time and money, do not go here. I created a google account just so I could warn other people. Also, my mom was also a former customer. She had bought a year supply of contacts (that also took 1-2 months to get in), and paid for 2 extra pairs at $30 each in case of emergency back ups. After her eye examination, she did not have any contacts available so they gave her a pair of the "not for individual resale" trial contacts they keep in the back. After the 1-2 months it took to finally get her contact order in, they had sent her only 1 extra pair of contacts. Why? Because they charged the trial pair as a $30 pair. I have never in my life had an eye doctor charge for the trial "not for individual resale" pair of contacts they keep in storage. Pretty self explanatory. I am absolutely livid at the extreme lack of customer service and utter rudeness of the entire staff here.

Run. But before you do check out the lowest reviews. Not just horrible practice but killers. Killers I tell you. Devil's Lair. Don't bring your dog here never mind anyone you love or care about. I was going to pursue legal action but I'll save more money by airing the truth here. This and the Lexington office are just bad juju. Nearly cost me my life, no joke and now have an autoimmune disorder and M.S. and that should tell you all you need to know. Run. As fast as you can. And don't ever look back. You've been ⚠️ warned.

Karen Holnbeck and staff were very friendly, efficient, and knowledgeable! Dr. Holnbeck was thorough in her examination and explanations! Answering all my worries and questions! So much so that two of my friends will, most likely, be new patients of hers! 11/10 would recommend!

Have used JC Penney Optical for years and have always had a great experience. Tried another place once but will never go elsewhere again. They are very thorough and knowledgeable. You are never rushed. Sue has the patience of a saint when helping you pick out glasses. And Dr. Kozza is the best. Thank you to everyone on in that office that makes for a wonderful experience.

I really enjoyed my first visit as a new patient. Everyone at the office was very nice. Dr. Shields is great and up front! It was refreshing to NOT have a pushy Dr trying to make money. He was very open with my eye care options. Highly recommend!

I was heading to my appointment yesterday and got lost. I'm new to Florida and was now running late. I called and the nicest, kindest, totally friendly and helpful person answered the phone. Her name is Lexi. She stayed on the phone with me and tried to help me navigate my way to the office. After only a few minutes, I was able to find my way. She.even called the Ruskin office to tell them I was running late. I'm beyond thankful for Lexi, her customer service and overall attitude is so amazing. She is definitely a rare gem in this crazy world! I was also very happy to have gotten Lori Gilmore as my tech. She was so friendly and knowledgeable. It made my tests so much more tolerable. Lori is one of those people who you're lucky to cross paths with in a doctor's office.

It's got a different look that's for sure. Was not expecting the office to feel so modern. Friendly staff and quick service the explain step by step what will happen and it does.

They got my contact prescription incorrect on my order and can't figure out how to resolve it. I've been told 3 different things by 2 people that work there and I'm without contacts. The issue should've been resolved within a week but it's yet to be fixed. They were the cheapest route and I wish I'd ordered elsewhere. The associates are nice but I don't see how one can incorrectly submit a faxed prescription and order. I'm still waiting to have the issue resolved.

Great staff. Short waiting time. Feel , doctor is concerned with my will being, all in all great experience