Reviews

Dr. Guappone is an absolutely wonderful optometrist. He takes time with patients and explains things thoroughly and with visuals. I was a chronic dry eye sufferer and he provided me with some eye drops that have changed my life. His expertise in contact lenses led me to custom contacts that have eliminated all discomfort. He is an incredible physician that I would highly recommend!

The office was very busy but the staff was very polite and personal wait time was minimal Dr Clark was decent and personable and professional. Did a great job and I feel he could be trusted. I am grateful for his experience and mannerism was spot on. Excellent and Merry Christmas. God is Good.

I would not come back to this place, and I wouldn't let my parents go here either. My experience is 1) They overcharge and Don't Credit 2) Long Waits 3) Pain. 4) Don't educate you (the patient) Things I noticed that may be helpful to you: 1) They advertise it's Dr Powers' office, but I asked for him, and was not allowed to see him, it's someone else 2) They pay for positive reviews. Have you looked at Yelp? After your appointment, you get a text & email offering a $20 gift card for a positive review by clicking the link. The software only posts the positive reviews Context: I'm a diabetic and have been getting regular shots in my eyes in Virginia. I was visiting Florida and went to this office to continue getting my same treatment just during my visit to Florida. 1) Overcharge They require you to pay what they deem your "copay" is up front before your visit. I visited in February. Office insisted they collect from me: $426.10 Patient responsibility on my EOB: $207.25 As of August, I still do not have my $200+ credit back. Up until June they said my insurance was still processing, now they've acknowledged they owe me but their response is now "oh they haven't fixed it in the system yet". 2) Long Waits In Virginia, my appointments took 45 mins to 1 hour. At this office, my appointments lasted 2.5-3.5 hours. 3) Painful: -In Virginia, they use Betadine as an antibacterial to clean my eye prior to my shot. No irritation or issues -At this office, they use some other solution which was irritating for 3 days. All their pateints experience this so they also provide you with a prescription to treat the irritation it causes. 4) Don't Educate You None of the staff explains the tests they are performing or why. When I asked, they said "oh we have to". A simple intro of Who-What-Why (I'm ----, we're going to do ---- test, and that will tell the doctor ----) would be nice. This has dragged on so long now that I've been keeping a record. Since my appointment: --I've received 3 wrong bills asking for more money. When I call to inquire they say something along the lines of "oh you shouldn't have received that, I'll let them know, your bill is still pending." --I've called 8 times --I've emailed 6 times This started in February and is still ongoing. I'll keep this updated since this continues to drag on. 8/18/23 - Only way I was able to get this resolved was to call the office and ask for the manager's name, then google that name and find their work email address, and email them directly. This is finally resolved, 6 months after my appointment.

I’ve been seeing different eye doctors in the triangle area for over 20 years. No one compares to Dr. S and her team! She takes the time to address your concerns and provides practical advise while being empathetic. Everyone is always so helpful and patient at this practice! Highly recommend!

Best Experience!!! They saved me from having the nastiest stye "A red, painful lump near the edge of the eyelid that may look like a boil or pimple." Under my eye suddenly became extremely sore. Within hours just moving my face caused my eye to hurt. I called and they immediately got me in for a low light therapy treatment. I felt immediate relief!! This completely fixed my eye and I never had to deal with the terrible looking stye. It was actually never noticeable because they caught it so soon. This felt like miracle work! Don't hesitate to call Village Eyecare!

My family and I have been going to Dr Rogers for YEARS. Love the personal treatment in attention we get. Staff is always friendly. I’ve been to both locations. They are all great people. Highly recommend.

Thank you 🙏🏻 …

Elijah fixed a pair of glasses for me another store told me were ruined. I will forever come here for my optometry needs & refer anyone that’ll listen

For some reason the eye physician could provide a glasses but not contact prescription which is literally the only reason I am diligent about my annual exam because eye dilation requires a whole day of missed work. I have been wearing eye contacts for 25 years and never had this issue. Came home and literally paid twenty bucks to have an online exam done by a robot to be able to reorder my requisite contacts. I also know this is in direct opposition to the FTC contact lens rule, nevermind poor patient care and customer service. I only used this establishment because it was the only in-network ophthalmologist for my vision insurance and I am at high risk of retinal detachment so need a formal medical evaluation for proper healthcare maintenance. Will be paying out of network from now on!

Very friendly staff. They answer all your questions you may have. Product always arrives in a timely manner. 👍 …

On April 27, 2024 in front of three unknown patients, the office manager, Jerri was uncouth and exhibited her extremely rude, nasty and unprofessional tendencies; yet, this time I managed to capture the tail end of her tirade on video. Jerri proceeded to breach confidentiality, and disclosed multiple breaches of unauthorized PHI, spewing racist comments and she should be fired! I too, had thought that Dr. Dvorzsak was a good person; however, he did absolutely nothing nor did he admonish her and according to authorities is completely aware of her habitual misdeeds! This is very disheartening, and as a result both formal and legal complaints are being filed, as our doctor patient relationship for my family and I are irretrievably broken, and we have severed ties permanently, as we have been loyal patients of his for years.