Reviews

Dr. Berkmueller is a true professional. Unfortunately, the front desk staff at James River Eye are rude and unprofessional. I wish there was a way to avoid those front desk people completely. This review ratin lg of 5/5 is for the doctor not the front desk staff.

Erika did my intake exam. She is very thorough! Excellent job! Dr. Patel was also kind and informative!

They are great people to care of my eyes. Great team!

I felt genuine compassion for my condition from the nurse that took my information and Dr. Guy. There was a great concern that was noticed immediately. They actually listened as I explained my issue. She is the fifth specialist I’ve been referred to as each one prior was trying to determine an underlying cause but to no avail. In the past 9 months my condition has gotten worse as I’ve been past along from one doctor to the next. After one visit with Dr. Guy I felt blessed that I was referred to her because she is very caring and considerate of all my troubles I’ve endured these past nine months. I would recommend her to anyone who needs a caring eye doctor.

I am 73 years old and I have spent my share of time in doctors offices! I have NEVER had a more pleasant experience than at Metrolina Eye Associates. From the very first contact of scheduling an appointment to having been seen for my appointment with Dr. A and following up with scheduling surgery…. EVERYONE in this practice was not only very professional but extremely caring. Thank you so much!

This is the worst eyeglass place I have ever been to. If I could give them a zero I would . They billed someone else’s Medicaid for my glasses . Then they tell me they don’t take my insurance and they have to use what is in the system which is not my information. Then I asked to order a replacement pair of glasses . It did not matter to me if it was covered through my insurance or I had to pay out of pocket . I just needed a new pair of glasses . They order a replacement pair from 4 years ago on someone else Medicaid. Then got an attitude with me when I tried to explain it to them . She handed me a receipt but told me the system has no record of it . I thought I was being punked. She literally went in the draw made a copy and handed it to me. Even the person waiting next to me could not believe what the women was saying . Long story short , I got a free replacement pair of glasses of a 4 year old incorrect prescription on someone else Medicaid and I cannot even use the glasses . I will never go there again even if my life depended on it .

I came in for a routine examine and Dr. Bhat found that I had cataracts in both eyes. Got me on touch with a surgeon and had the surgery. Have been going back to Dr. Bhat for my 1 week and 4 week for each eye. He has been kind and explained what was happening in the healing process. I did have an issue with one eye and he contacted the surgeon to get it resolved. The staff here is also amazing. Scheduling appointments has been quick and easy. I have seen doctor's for over 50 years and he is at the top of my list. Thank you all!!

Dr. Keehn is awesome.

This place has a professional yet friendly vibe from the moment we called to set our appointments until we exited stage left. The reception team, the Dr of Optometry, and all staff are friendly, professional and knowledgeable. I enjoy the experience from start to finish. I recommend this eye exam and glasses place to everyone I know and like.

I had an appointment at 12:20pm, but eventually my eye exam started at 1:45pm with the O.D.. What’s the point of having an appointment? My exam was completed in 15 minutes. When I arrived at 12:20pm, the O.D. was working on one customer with dilation and another customer who probably was a walk-in customer waiting in front of me. So the O.D. spent 1.5 hrs on the other two customers and 15 minutes on me. I feel my time as a customer was not valued at all. After my exam, I saw the other two customers in the LensCrafters next door. Apparently all three of us were there for eye prescriptions.