Reviews

Thank you for your 5 star review. We strive to provide superior customer service.

Horrible service… I received my glasses I made them aware of measurements were off and that I couldn’t see out of them… I was told to keep them for 2 weeks and bring them back if they don’t work out… I called made an appointment and was told you don’t take them back after 2 weeks… I told them that’s not my problem that’s a America’s Best problem and scheduled anyway… after all that I never went back… T

I was in a horrible accident in October 2020. I followed up with Dr. Marc Hirshbein after being referred from Shock Trauma. He has been professional, kind and supportive. His resident is lovely. He has saved my vision and fixed the appearance of my eye. I travel a total of 3 hours to see him and I gladly do it. The care at Kreisler Eye Institute is top rate and I would refer them in a heartbeat.

I highly recommend Dr. Matthew Fierro, O.D., and his associates for their exceptional care, professionalism, and expertise. Dr. Fierro took the time to answer all of my questions thoroughly and thoughtfully, ensuring I fully understood my options and treatment. His sincere concern for his patients and attention to detail made for an outstanding experience. Joseph J Abhar PHD in Architectural Engineering, management and technology

Dr. Puzio performed the most thorough eye exam, recommended a stylish pair of frames which I have adored and others always inquire about them. Highly recommend to anyone.

The service I received was excellent. I’m terrible remembering names but the young woman who helped me really knew her stuff. She took the time to explain a lot to me as this is the first time I have ever had to wear glasses. Also, the … More

My family has frequented this business for many years and the service has been consistently poor. Bad communication including clear direction on services to be performed as well as being "up-charged" for products which are not included in … More

This was my first time at Eyemart and I was very happy with Jennifer Boyd’s customer service in Tuscaloosa, AL. She was friendly and efficient! I also was impressed with getting my glasses in the same day and having the option for a free pair. But I was NOT satisfied with having to wait almost half hour to pick up my glasses because all of the sells reps were busy. I asked if they had a receptionist and they said no, but have asked for one and several other customers have complained as well. The store needs a receptionist to answer the phones and help with other duties besides sales. This will hugely impact your customer service and allows for more sales. It’s great my glasses can be ready in 40 min, but if I have to wait another 40+ min to simply pick them up it most certainly negatively impacts the customer service experience!!

Dr. Pluznik did my laser surgery and Dr. Banda did the followup. I couldn't have asked for better care. Great doctors and staff. Easy to get to if you rely on public transportation.

Dr. Henderson has been my optometrist for the past 25 years -- for good reasons. Besides state-of-art instruments, he also adjusts for your "subjective" preferences (the way your brain interprets incoming visual signals). Once he spend more than an hour simply listening to me and then replaced my ($300+) lenses at additional cost! You can not get this level of competence & care from "big box" optometrist. There is never a pressure to sell me anything. Also, a special shout out to the Optician, Ms. Liz Ele. A truly smart and competent optician.