Reviews

This was the absolute worst experience and the employees at this location are racist. Last Saturday I called spoke with Anthony he is rude and more rude in person. Went in today had to reschedule. My glasses I have needed fixed, the young lady who attempted to fix them broke them, after I informed her this was the only pair. Not once did I specify that I need a Guess frame, she just assumed and advised I would have to wait till my eye exam. I called back spoke with Kyle. I asked to speak with a supervisor he said yes at first then said one is not available? He lied to me. To be honest I will not be back and take my business elsewhere. I will be contacting the better business bureau and reporting todays incident. Stay clear of this location if you are a minority.

I normally don't write reviews and If I do, I try to stay positive. Have been contemplating to write a review about this place for a very long time but the knife has hit the bone! My eyes are still killing me with pain and headache and after spending nearly $3000 (Three thousand) on my very first pair Cartier eyeglasses (No, I'm not spoiled or rich, but I just wanted to take good care of my eyes and what a bad choice of location I made for that). In less than a year since I bought them, with over a 45 days delay on getting the glasses, my glasses have been in for correction on lenses (about three months), Re-Alignment (over 4 months) and fixing after falling apart entirely, I had only about a two months good use of my glasses in which even after they came back from re-alignment they were loose and ended up completely falling apart! I thought may be I have this experience since they had to send the glasses as they say "to Cartier Center in Europe" and that's why is taking so long but as I read through these comments, I can see that many other people have the same experience which indicates something is very seriously wrong about this place and the way they service their customers, orders and repairs. May be they are not paying their service centers properly or on time that they have such a poor and long servicing time, whatever it is, something clearly is very wrong about their practice model. I I will never ever recommend them to anyone. Yes they do have a very nice selection of glasses, but horrible, unreliable service on any level. You leave an expensive pair of glasses there and they don't even give you any paperwork that you left anything there, making you always worried as to what could have happened to my glasses since they never call you to follow up even after they promised to do so. Those two couple of people that got good reviews are swamped with all the work and not managing all the promises. This was the very fist time that I ever needed to buy eyeglasses and used this place and am so disappointed for such a bad choice of optometry services! Bad, bad bad service.

Aeven, is great. I walked into his store with broken eyeglass frame and 5 minutes later I had a new frame. He is fast reasonably priced and friendly.

What a difference! If you need glasses, contacts or Lasik, look no further. The Williamson Eye Center did a great job with helping me correct my vision. I am so grateful to have found this place. You will enjoy the whole process from the time you check in to the time your leave. They are super friendly and professional. 10/10!

Dr. Bodley provided a thorough examination and provided detailed information about the condition of my eyes. Everything was explained clearly. The examination was much more complete than I received from Alvernon Optical. The staff are friendly and competent. I could not have been more pleased.

Dr. Gandy addressed the concerns l had with my right eye. He also got Dr. Talbert to perform a procedure on that same eye. Dr. Gandy is always professional and does an outstanding job in caring for my sight...

I was a new patient and I called with a pain in my eye, they got me right in and Dr. Penn was wonderful. I was impressed from the moment I called to make an appointment till I checked out after my appointment.

Turnover of employees is very high. They try to treat customers, but only if you are there in person. They do push the retina scan, which insurance won't pay – at least mine did not. Wait time for a person on the phone is longer than 15 minutes. Callbacks just don't happen. Also, corporate charges 19% for additional services, like high-index lenses. Since when do we have a VAT tax in the US like in Europe? They hide excessive charges in small print at the bottom of the page with some mumbo jumbo language. Even the store employees can't figure out the verbiage. Will look for another brand store to get my glasses done. I don't want that much of a headache just to get glasses.

I had the most thorough eye exam that I've had in my life yesterday. Robin and Dr. Merryfield are first rate. Elise, the "receptionist," was also great in explaining my options for glasses. And Ken was very personable, and did a fabulous job with my fitting. I will definitely return. I have absolutely no complaints.🙂 …

Very short wait time compared to other two other OCLI Vision centers I've been to. I think the wait was less than 5 min! Nice courteous staff, doc was great and after dilating my eyes I only had to wait about 10 min for that. This is where I will go from now on!

Fantastic eyeglass shopping experience. From the initial greeting to the customer service at sale. Staff was friendly, knowledgeable, efficient, and made my shopping experience a complete delight. I only get new glasses every couple years and I'm glad this store was recommended to me. I'll definitely be back.