Reviews

We recently had an appointment here for my autistic daughter, and I felt compelled to share how grateful I am for the kindness and patience we experienced from the entire staff. As a parent, it can already be very difficult taking an autistic child to appointments, especially unfamiliar environments. When we first walked in and saw how busy the office was, I immediately became worried about how my daughter would handle the wait. To my surprise and relief, we were seen very quickly, which made such a difference for us. While we were in the waiting room, my daughter started becoming upset and fussy. The receptionist immediately jumped into action and kindly asked if my daughter liked to draw. When we said yes, she brought her paper and a highlighter to help comfort and distract her. That small act of kindness meant more than she probably realizes, and I am so grateful to her. Once we were brought back to the room, my daughter became overwhelmed again because she struggles with confined spaces. The staff member who escorted us was incredibly patient and compassionate. She gave my daughter stickers and handled the situation with such understanding and calmness. As parents of autistic children, we unfortunately experience judgment or misunderstanding far too often in public and medical settings. This office was the complete opposite. Every person we encountered treated us with patience, empathy, and respect, and it truly made us feel safe and supported. The doctor also deserves special recognition. He genuinely listened to our concerns without interrupting or dismissing us. That alone is something we do not always experience. He took the time to understand our concerns and wants to continue following up to rule out any possible vision issues, which we deeply appreciate. Thank you to the entire team for making what could have been a very stressful appointment feel manageable and positive. Your kindness did not go unnoticed, and it meant the world to our family.

The staff at the Doctor's office was great greeted me well and got me in right away and the Doctor himself was awesome he was up beat verry professional and you wasn't just an patient to him you was a person first asked me how I was we talked football and then we did my test and I was gone. Will go back to him will not go to another Dr unless he left the practice

I recently had an appointment at the Eye Clinic scheduled for 9:00 AM. Despite arriving on time and waiting patiently, my dad was not seen by a doctor even after 4 hours. This experience was extremely unprofessional. The clinic's lack of respect for patients' time is unacceptable. I cannot recommend this clinic to anyone seeking timely and reliable eye care.

Let me tell you about these ladies in the Hampton location! Karen, Tonya, and manager Stephanie!!! Absolutely amazing. Top freaking tier of customer service and being helpful! I rarely ever leave a review but I had to shout them out. I walked around and got about 10 pairs of glasses and sunglasses as I couldn’t make up my mind, they helped me narrow it down! Pricing was great on their products as well! I 100000% recommended this location, I’m not sure about the other locations but as long as I’m in VA this will be my location I visit!! Thank you ladies !!

Dr. Himmelstein is very knowledgeable and has a good repore with her clients. The office is kept very clean and the staff professional and helpful.

Tanya at the front desk was extremely attentive so although I waited over 40 minutes to be called in, she kept assuring me I was in the flow of patients and she came to find me in the hallway when they called my name. That makes a big difference when you are waiting. If you know you have not been forgotten, the waiting is much more palatable. It is good to meet someone w Tanya’s character, who care about others and are proactive in that care. Thank you Tanya.

Dr. Zhang was wonderful! She is very thorough and always takes the time to explain things so I understand. I drive all the way from Yucaipa to see her in the Moreno Valley store because I am so impressed and comfortable with her.

Worst eye doctor , Do not waste your time here , I called to check if my glasses were in "THE OWNER " came on the line and very rudely said it's only been 5 days no way they are going to be in today I advised her that someone from office told me to call on Friday, she then started yelling at me over the phone , very unprofessional I would recommend going elsewhere since no response to what's so ever if that was indeed the owner and she hanged up on me will not be going back .

Barb is fantastic and does a wonderful time greeting me every time I come into the shop. She's encouraged me to do a review so I will nonetheless give a five star review because she is so amazing friendly and so kind every time I come in. Fatima does a wonderful job as well and was kind during my exam! I recommend this eyeglass office because they are wonderful at assisting anyone who walks through the door and caring about people.

This was my first visit at any vision center since childhood. The staff were all very helpful and professional. I would like to highlight Jordan though. She’s very pleasant and extremely helpful. Without offending me, she helped me pick out a pair of frames that both looked and felt good.

Great experience for my first time getting an eye exam. The staff was very helpful and welcoming. Great customer service from Erica Smith and Kelly Teroso. My doctor, Dr. Cwikla was great- provided the needed information due to my recent diagnosis of lupus. Highly recommended establishment.