Reviews

The best eye glasses place I haver even been in the States. Their associates are really helpful!

Dr Lawrence at the Wellington green Mall Lens Crafters is wonderful.She did a fantastic job on our eye exams..Very thorough explaining everything.Susan was wonderful also helping us to pick out frames.She was very efficient at her job always looking up to greet everyone coming in the door.

I wish I could share 5 stars like everyone else, but the lack of customer service won’t allow me to do so. I was late to my appointment and was looking to reschedule (stuff happens). Somehow, my tardiness caused a smirk on Savannah’s face. After providing my last name which is one letter off from the current president, Savannah tells her coworker that the name that popped up (current president) is her favorite person. Please leave the politics out of this because honestly, it’s a sensitive subject. To put the icing on the cake, Savannah is checking my insurance. She proceeds to tell me I have the form of a certain vision insurance that’s not accepted at LensCrafters. At this point, I could really care less because I need glasses to see so I was willing to pay out of pocket. I rescheduled my appointment for Thursday and left the store. Shortly after leaving, I called the West Palm Beach location who had an appointment available sooner. The nice representative I spoke to at the WPB location asked for my insurance and I explained what Savannah previously explained to me. The representative went above and beyond to double check my insurance and told me the insurance that I have IS accepted (wow, what are the odds?). I couldn’t help but be shocked and upset at the same time because of the lack of going the extra step to review the insurance, but I was overly appreciative to the WPB location for doing what Wellington should’ve done which took less than a minute. I called Wellington to speak with the manager about this (Lori), who offered no apology and just said “I take it you’re canceling your appointment.” Maybe the entire Wellington staff could all benefit from a customer service training course? I’m not even writing this review as a Karen complaint. I’m writing this review to inform others that their customer service sucks. Majorly. I’ll continue to drive out of my way to other LensCrafters just not to deal with people whose personality is similar to a wet mop.

I see Dr Katz while in Florida for the winters for injections in my right eye which help keep a blockage in check. I think he is a marvelous doctor. I also have a retina doctor in Connecticut where I spend the summers. I think he is also great and would compare Dr Katz to him. I sought out Dr Katz after a disappointing visit to the Bascom-Palmer Eye Institute in Palm Beach Gardens. NO REGRETS WITH DOCTOR KATZ AND HIS STAFF

I would go back to see DR.RANDY KATZ S MD HE SEEN ME A COUPLE OF YRS. BACK, he took a blood clot out of my left eye. He saved my eye. Thank GOD , for a very good DR.

DO NOT GO HERE!!! what ever you do NOT trust this doctor, he preformed an unnecessary surgery on one of my relatives and blinded them for life, we went to a second doctor after he BURNED their optical nerve and the doctor said that the surgery was never even needed to begin with!!! PLEASE FOR THE LOVE OF GOD DO NOT GO TO THIS DOCTOR!

Dr.Friedman is the best Opthalmologist in Florida,He saved my life.I had a strabismus, I had aprevious surgery with a different Dr.and that Dr.did the surgery in the wrong eye making it worst.When I find out about Dr.Friedman,he told me “I’m going to make you pretty “and he did.Thank you so much Dr Friedman!Your are the best 😘😘😘😘 …

Terrible experience for our 3-year-old with Dr. Friedman. Not kid friendly at all. My 3-year-old just got tested for stigmatism. The doctor nor his assistant gave any explanation of what they were going to do. They simply started the … More

Dr. Friedman helped us out tremendously with our 3 year old son's stye. I could have never imagined that a stye could be so invasive and get so big but Dr. Friedman did all he could to take care of it promptly. He was very personable with … More

Wonderful experience! The 2 young ladies at reception desk were warm and inviting. Dr. Lawrence is Very knowledgeable, patient and kind. Loree is a Dream when it comes to picking out frames. She shares her honest opinion on styles and such that will compliment your features. She too is patient in the "making a selection" process and then explaining the options available for your lens purchase and taking eye measurements. Nigel is another asset to this Great Team. While he did not work with me and my husband, he was readily available to other patrons as they entered.

It was terrible, all I got was a lecture and I’m not a child. Dr needs to treat the patient better and they need to be present not on video she also acted like she was dis-interested and didn’t even want to do the exam. The very nice girl in the office tried getting another Dr. and no one else would do it, not a good thing for you. As a customer I should be treated better, especially with the price of the glasses. Won’t be back unless Dr. Is there and nicer.