Reviews

I had an appointment that I had scheduled and confirmed several times with this office, through those alerts you send out. I am a previous customer here, when I showed up for my appointment the receptionist said my appointment was canceled. Nobody called me an canceled it, I had just confirmed the appointment the day before.

I've been going to Dr. Kowalski for well over 20 years and there's a reason I've stayed with him. Hes very thorough, never seems to rush u and always educates u on something new. He uses the latest technology during ur visit. His staff is also very amazing. The girls are so professional yet personable. They always help me decide which frames are better suited for me. If I can give them 10 stars I would!

A Customer Service Training would be handy for front desk Staff: I have a passion to support local businesses to thrive. However, the main front desk older lady is a bit borderline rude. I have my Silouette eyeglasses lenses made from this location. Oh and she reminded me it’s expensive. Nevertheless I am happy with my lenses so far. Unfortunately I broke my Silouette frame and wanted to get a similar frame but using my currently lenses. I asked her how much the approximate cost. She replied, “ What? I’m sorry, I’m kinda lost here.. I can’t run it with the insurance since you have not made any physical purchase yet - that would be a false claim! I certainly did ask her to do that. That would be unnecessary to say to a customer who wants to know the approximate cost of the products and services. I totally understand if she cannot answer my question; but, the demeaning attitude I can’t hardly get over it. So, I gracefully cancel my eye exam appointment I made that day and did not buy anything and left because I cannot deal with her for 1 more minute. I just have to avoid this kind of individual and not to respond with same level of rudeness.

I was very happy with the results. I'm glad I found them. I when to a couple diferent places and nobody could make the proper lens I needed. They took the time to explain and make sure what I was looking for it was going to fit my needs and they did. Give them a try!

Gave me a hard time scheduling for an appointment. For some reason, they require a referral from my PCP which my PCP promptly submitted. After numerous back and forth phone calls (which has a wait time of at least 45 minutes per call, they still have issues. I finally decided to call Berkeley Eye Center and I was easily scheduled for an appointment the following day. On the day of the appointment, I was in and out of the office within just a little over an hour. I am so glad I went with Berkeley Eye Center. The staff members are so pleasant as well!

Everything is outdated. It seems like chaos a lot of the times, it’s just mediocre. & they kept ordering me the wrong contacts after I asked them not to 3 times!

I have had several eye exams there and they are always very thorough and the doctor is very caring. I have to get my eyes checked every couple of months and they always do a great job there. I highly recommend them and will continue to go there.

Royal Vision is less than Royal. My husband took frames to have his prescription inserted into. A deposit was left and the balance was paid in good faith before the glasses were ready. After days of waiting, my husband went down there and the "manager" was extremely disrespectful,rude and unprofessional. They said they could not complete the frames, so of course my husband produces receipts and asks for his cash refund. The manager said she could not give him a refund because she didn't have cash. My husband literally sat in that office for hours waiting for his refund. It's really sad that customers are treated badly. Stay away from this location and go somewhere else.

Teresa took good care of us. She was very friendly and helpful I appreciate her service.

The doctors and staff are very caring. The actual cataract surgery went very well, and the followup care was also outstanding. The only frustrating experience was the numerous times I had to repeat my insurance info for numerous people both at Dr. Suedekum's office and at the Scottsdale Surgery Center, due to the transition to an independent practice for Dr. Suedekum, and new software that had been installed. I probably had at least six phone calls relating to my insurance, several of them the day before my first surgery, which added to my anxiety. That being said, for eye care, I would definitely recommend Dr. Suedekum and his staff without reservation.