Reviews

I wasn’t going to leave a review originally. I booked an appointment here for convenience as they are open weekends and they have good reviews. They had trouble verifying I had insurance for vision with the information I provided. I cancelled my appointment since they couldn’t verify my insurance and decided I can just wait and visit my usual location for my eye exam. I have never had issues with verifying my insurance with other companies but not a big deal. I went ahead and booked with another location for my eye exam where I normally go and now I am receiving a call that my insurance is showing that I already booked an eye exam with my vision provider at this location. Which is odd because I was under the impression that they could not verify I have vision included on my insurance therefore I wasn’t able to use my insurance at this location.

This practice runs like a well oiled machine...yes, they do their job, they are not there to socialize but, that being said I was treated in a very professional manner and feel that both Drs. Stewart and Dexter are knowledgeable in their … More

Phenomenal! Our son was having so many vision related reading issues. After several months of vision therapy his eye turn is no longer visible and his reading and understanding of what he’s read has really taken off! He even enjoys reading now. Thank you Dr. Bessler!

***UPDATE*** I got a call from one of the employees at this location a couple of weeks ago regarding my imperfect lenses; she apologized for everything and could not be any nicer about the whole situation. She offered me a free replacement of my lenses with an upgrade to premium anti-scratch coating. I was ensured that this time the lenses would be scratch free, and I could not refuse. I brought in my glasses the other day to have the lenses replaced; it did not take the owner of the place, Tara, 10 minutes to do that. She was delightful to talk to, and said that she just could not live with the fact that one of her customers was not pleased with their glasses and she had to make things right. I am now fully pleased with my purchase. If you ever have any issues with a product purchased there, have no doubt that they will got to any lengths to make things right. I totally recommend this Stanton Optical location. ****** First of all, I want to say that employees at this location are simply the best. I’ve been at this location several times and have been assisted by different employees, and they were all excellent and couldn’t be any nicer. While I cannot say anything bad about the employees and my experience there, I cannot say the same thing about their frame/lens supplier. What I am about to say is based solely on my own experience. I have purchased two pairs of glasses from them. The first pair came in with scratched lenses and a scratched frame; scratched lenses was the supplier’s fault but the frames had already been discontinued when I purchased them, so they used the only pair they had. I asked for a refund and was given one without any issues, and yet again, the employees couldn’t be nicer about everything. A couple of months later, I decided to give them another chance and picked out a new frame and had new glasses ordered; this time they made sure the frame wasn’t a discontinued model. When I picked up the glasses, frames were in great condition, as they should be being brand new, and the lenses seemed scratch-free with maybe a few smudges that I thought I could wipe off. When I got home, I cleaned the lenses and it turned out that one of the smudges was actually some kind round imperfection very close to the edge of the frame. The lenses also had a couple more minor micro scratches/imperfections. Since I really needed glasses and the scratches did not really obstruct my vision, and I did not want to be the type of customer that complains about everything, I decided to keep them; luckily only I can see that one round imperfection and a couple of micro scratches when I look at the glasses. With that being said, I am not pleased with the quality of the glasses made by their supplier, and I will not get glasses from myEyeLab again. I know that employees of this place do not have control over the supplier’s quality of work and I do not blame them, but I just do not feel satisfied with the supplier’s job. I will probably continue getting contact lenses from this location, however, I will not purchase glasses from them again. It is only due to their supplier’s quality issues. The lenses I picked were also supposed to have some type protective coating that would prevent from getting scratched easily, but unfortunately that is not the case. When one buys something brand new, I do not think it is unreasonable to expect it to be in flawless condition. The rating that I have given solely reflects my satisfaction with the supplier, not the fantastic employees at this location. However, since this location is using this supplier, I thought the rating was fair.

I actually ended up here today by accident. I didn't read the address correctly and thought I was making an appointment for an office around Doral. I 100% do not regret coming here. I've never had a bad experience with my optometrists but Dr. Gentile was by far the best. So attentive and friendly. I will be going back just because of how great he was.

I had a pair of glasses I absolutely loved that broke. Found out they discontinued making the frame. I went to 2 other places and they basically shrugged their shoulders and said buy new glasses. Juan was professional and understanding. He didn’t offer one solution but several solutions if the first didn’t work out. It took 10 minutes and luckily the first solution worked. You can’t even tell they broke! Even if he wasn’t able to fix my glasses… the energy of being proactive, positive, and hopeful instead of trying to force me to buy a new pair made me feel infinitely better. Total pros and experts at what they do.

Went to Dr Kautz 2x. The first being a great experience. The second was not. He added prism to my prescription that I did not need and after I filled my prescription and got the new glasses he refused to fix the problem. I went somewhere else and got it fixed with no issues. Kautz is rude and has the worst “bedside” manner. Won’t go back

Diana is a very welcoming Manager. Knowledgeable and respectful. Excellent customer service I received here! I plan on coming back for more years to come!!! So happy!! Got me all set with my new glasses! They look great!

My wife recent interaction with them was incredibly disappointing due to the rude and disrespectful behavior of their secretary over the phone. What truly shocked us was her lack of basic respect and courtesy. I believe that every customer, especially those seeking medical care, deserves to be treated with kindness and empathy. Unfortunately, the secretary's behavior was far from empathetic. She displayed a complete lack of understanding or empathy for my wife concerns and needs. We cannot recommend this clinic, and we will be seeking care elsewhere.

I have been a patient of Dr. Nemser's for almost 25 years. He is an excellent doctor who takes very good care of my eyes. He has always carefully explained any changes to my vision and is very professional. The staff is also very helpful. Whether it's ensuring my contacts get shipped or offering help picking out frames, they have always been there to help me.