Reviews

Dangerously disorganized My vision is worse than before my refractive surgery, which isn't my primary complaint as it could be entirely due to bad luck. UCSF's poor organization and embarrassingly bad day-to-day logistics in trying to seek care to address this outcome is why I strongly recommend you reconsider UCSF as place you might seek treatment. I've seen two different ophthalmologists at the center over the last 6 months and they've generally been about an hour late to most appointments (including the surgery itself, while I was on the table). More often than not, this means they're rushed, with little time for questions or explanation. Notably, when I did have a more serious and urgent complication in the week following the surgery, I was given instructions by the after hours support line that directly conflicted with the sparse post-op care sheet. My request for clarification from the doctors or other staff then went unanswered for the full day until a kind resident made time to help off the clock during her last week on the job. Your experience might be fine or only minorly inconvenient if everything goes well, but good luck if it doesn't. I'm now 6 months out, with still worsening vision, and frustrated enough by the UCSF experience to be paying out of pocket to see an outside ophthalmologist in hopes of getting my vision back on track.

Dr. Swain is always attentive and listens to my questions and concerns. He is knowledgeable of current treatments and isn't adverse to prescribing them if he deems them beneficial. His nurses also help me through the insurance approval process. I can't recommend him enough.

Don’t make any other plans for the day….after taking all my eye measurements, I’ve been sitting in a small room for nearly an hour..

My 10 yrs old daughter needs to switch from regular glasses to contact lenses. Family Vision Care is extremely helpful and very patient with us explaining the different options and working with us to find the best alternative for my …

This was my second visit and just as my first visit everyone that I encountered was polite and helpful. They ask pertinent questions, but just as importantly that asked if I had any questions about my care, which made feel confident in my care

Patient experience is really important to us and we appreciate you taking the time to leave your feedback. We are very happy to have provided you with such great service. Thank you!

LIPS Group has been a wonderful experience for me. From my first appointment in February with Dr.Lukash to the procedure in August, they have been informative, attentive and professional the entire time. Helped me with my decision to be sure I was doing what is best for me. The day of surgery every single person at the surgery center, every nurse, every doctor was kind, warm and understood the nervousness I was having. After the procedure they were right there with me in the room and by my side to help me through the recovery. I can’t thank Dr.Lukash enough as well as his office and staff for making me feel at ease and have a successful recovery.

Pretty great no complaints nice experience

I was out in Utah for a business trip and I had a vision emergency. They got me in same day and treated my condition. They even took my insurance! 10/10 customer service.

I had those most wonderful experience, the receptionist was so welcoming, my nurse assistance was so helpful and caring. Making sure I was comfortable with each phase of my evaluation. The physician explained everything and that gives them all 110%. Kudos to Wheaton Eye. Bartlett.

Dr. Swain came highly recommended by family, friends, and our primary care physician Dr. Ruble. Dr. Swain was very knowledgeable and skilled. He ran some tests and discovered our problem. He treated it and we are confident in his ability to help us. The nursing assistant who helped me get registered was very kind and thorough in filling out the information. Thank you all for your help.