Reviews

She is great! She cares about you feeling comfortable with the lenses your getting. She answers every question as complete as possible and as understandable as possible. She listens and tries to address every concern that you have. She is quick, but thorough.

The office staff were very helpful with working out our insurance issues. The Doctor was professional, kind, and helpful. Very good experience - we'll be back next year!

I took my 12-year-old daughter there to get glasses about seven months ago. As of late, she’s been complaining about severe headaches in migraines and troubles seeing so I figured she just needed to get her eyes re-examined maybe a new set of glasses. I made an appointment at the store and while waiting for the eye exam found out they no longer take my insurance or my wife insurance so I said thank you and I went To LensCrafters, which took both of our insurance no problem right there. Come to find out while they’re examining my daughters glasses I got from this store that the right side was the prescription, but the left side was just the regular plastic lenses that you would find in the display glasses. So I called up the store to find out what had happened. It turns out that the person that did her eye exam put the prescription in the right side, but did not put the prescription in the left side and instead just put in to have the left side filled with, a plastic lens that was used for display purposes Even though in the chart he actually had the proper prescription needed for her left eye in there, but did not fill it out correctly or just didn’t add it period When it got sent out. So I called up the store to find out what could be done. The only thing they’re willing to do is offer me a free pair of glasses that I do not need because I have already paid for a new glasses from somewhere else that is actually given her the proper prescription, if you care about your own well-being and health or your children’s stay far away from this place and company as much as possible. I even tried asking for at least a refund for what I paid for the glasses and they refused and just gave me an email To plead My case.

Dr. Wong is competent, efficient, pleasant, and affordable. I've used his services for many years and I recommend him. His office at Costco is a compact but effective beehive.

I can’t express how impressive this experience was for my son and myself. As a kid my sister had glasses and we dreaded the optician office. I wasn’t particularly excited to take my son to get glasses considering my past experiences but i have to say the child’s area in this office is filled with toys and eye related books which was really great for my son to adapt to the idea. I called the office prior to my visit to ask about price range and the receptionist was incredibly helpful and gave me the breakdown with pleasure and wasn’t annoyed at all which is great because some receptionists really “can’t be bothered with phone calls.” The doctor was beyond patient and explained all of my options thoroughly in a manner I could understand. He was incredibly friendly and treated my son with the utmost professionalism and care. Once the glasses were ready I went to go pick them up and both the doctor and receptionist treated us like family and made us feel excited for the glasses. They made my son very comfortable and explained how to properly place his glasses and care for them. They even provided a cute little trick or treat bag to carry his case out of the store and a little candy treat (obviously it’s the season and I’m sure this was an extra little thing that not everyone gets) but the thought was very sweet and it was a really nice touch. I will definitely be returning and hopefully using this office for my husbands glasses as well. This is a very friendly office and can’t imagine going anywhere else.

I have been meaning to write a review for Dr. Munson's office for ages now, I speak about them so often when others ask me about where I go for eye care, that I have now found myself here, so I know it can help direct people to such an amazing place. I have been a client of this office for over a decade now, and could never imagine going anywhere else. I am so glad that I was given the chance to know such great people in my life. The staff genuinely cares about what is the best route for their patients and are really supportive in helping you reach your best eye health. They truly make you feel welcome, cared about, seen and heard when you are in their office, almost as if you are their direct family, and it truly means the world. Therefore, I highly recommend Fort Collins Family Eye Care and always will!

Everyone was pleasant and professional. Some of the time between attending technicians seemed long..lots of "pre-laser" prep. One was 1/2 hr of waiting alone for the next.. The promo brochure says the procedure takes 5-10 minutes. I was there a total of just under two hours. That may be a more realistic disclosure up front. I'll see how the results turn out at my follow up visit with my eye doctor.

THE positive I can give is that they were able to order the contacts I need. Now for the rest. I booked an initial appointment online for 3:30 pm. The day before this I got a voicemail stating this would be a virtual exam but a tech would be there the whole time. I was fine with that. I arrived at 2:30 and was given papers to fill out, including one that said there would be an additional $39.00 charge because there was no doc there and would have to dialate my eyes. I asked if this waa required and was told yes. Reluctantly I agreed. At 4:15 I asked how much longer I would have to wait and was told they would be ready for me "shortly". I asked how long the appointment would take and was told it would take a bit longer than normal since we'd have to go back and forth with the doc virtually. I rescheduled for two weeks later when a doctor would be present. Two weeks later: I arrived at 2:50 for my 3:00 appointment and filled out same paper work. I opted out of the$39.00 fee, and then find it I did NOT have to get my eyes dilated, just sign a form to opt out. The doc came in, made zero adjustments to my previous rx, then brought me a trial pair of contacts to use while mine got ordered. He spent about 3 minutes looking in my eyes with his little eye thing and that was that. I went out to pay and the fella told me they were going to be $100 per box. I told him no thanks; they have them at 1 800 contacts for $80. He said, "well I can apply $160 from your insurance towards that. I said okay. He then presented me the total bill, which included the $15 fee initially discussed, ALONG WITH a $60. "contact exam fee" that is not covered by insurance. I questioned this and he said it is a billing code they have to use for the "contact fitting." I told him nobody fit my contacts - I put them on myself! Turns out that little 3 minutes peek the doc took cost $60! I asked exactly what the $15 exam fee covered and he said that was for the genealogy exam that determines the health of my eyes. Over all I'm pretty pissed. I feel extremely mislead, and a bit gypped. I have to have contacts to be able to see. These places know this and know you can't get them with seeing an eye doctor. I should probably count my blessings they don't go after even more! I'll definitely be looking elsewhere next year!

imo-decent optometrist however she is extremely judgmental. I do have to say she ripped me off for $184 during the Christmas holiday a few years ago buy pushing through an authorized debit but unauthorized because we had a verbal agreement that if the optical frame were under warranty and I knew that they were (the frames maker promises the product one year worry free guarantee and we were within that year) promising me she would return that money. that was her verbal agreement and my 11th grade 17-year-old son heard her loud and clear. Miss Shores did not. She failed to be a woman of her word. I told the bank about it and she already knows I would have had to take her to small claims on this now, she basically committed the perfect robbery of a newly divorced unemployed mother. what's so diabolical is that she did it during the Christmas holiday it was messed up.

Timothy first visit Dr 👩‍⚕️ office when he was 8yr old ! With 👩‍⚕️ dr carefully check and he is happy with his first glass very much until now , 10 1/2 yr old ! …