Reviews

Terrible terrible time management. Go here if you have the luxury and privilege to take off work for half a day to see dr park for 5 min. Also, if you point this out, they will not accept it as feedback to improve and will instead get defensive.

Had to visit four times in an effort to get the proper prescription and it is still not right. Pretty frustrated and disappointed in these guys. I do not recommend using this business for exams or glasses. (not many mens frames to pick from either)

Had a 2:00 pm appointment. It’s now after 3 and I’m still waiting. This is ridiculous. Punctuality matters.

The ladies at the desk are very sweet, they helped with any questions. The nurses are very kind they listen to your questions and answer them. It's a very clean and I felt comfortable in the building. Over all a great place and I would definitely recommend them to any family or friends

Friendly Professional Staff. Great Frame Selection.

This is the worst practice I have ever had the misfortune to be associated with. I received a referral back in March to schedule a new patient appointment the appointment was scheduled on 10/12/21. I just received a message stating that my appointment was cancelled and rescheduled for February 11,2022 two weeks before my appointment it's cancelled. Now I will be waiting almost year for a new patient appointment is totally unacceptable. I have left a message for management to give me a call. I have called patient relations who will escalate my complaint. I have called my medical group to refer me to another doctor lastly I have filed a complaint with my insurance company.

One of the POOR medical service providers I have ever experienced. They have extremally poor management and they do not deserve to be a medical service providers in the USA. I would give them a negative review.

Great doctor but they were slow I was there for two hours and they forgot to give me script for new glasses, my fault?

Unfortunately, I found the office staff abrupt and unempathetic. Dr. Niles seemed a bit condescending in his use of an analogy to explain the retinal vein occlusion I was suffering. Although the office scheduled almost immediately me as a result of a call from my ophthalmologist, it seemed that the office staff just wanted to be finished with their day. Would not or could not explain the forms they wanted me to sign and told me I could get a copy at reception on my way out AFTER I had signed the forms. Seemed irritated that I asked. I would suggest that more anesthesia be used as I was surprised by the pain of the needle after being told twice that I would feel nothing. In fact, the person who "administered" the anesthesia, actually put drops in my eye along with the q-tip simultaneously with telling me what she was going to do, and then immediately left the room. No options or alternatives were offered and I was interrupted by Dr. Niles while I was trying to ask him about the possible causes. Maybe everyone was just having a bad day but I am hesitant about returning or recommending the office.