Reviews

First visit today with Dr. Reiter was outstanding. Very pleasant, professional, and great care. Vanessa as his tech was bubbly and comforting as I was very nervous about having my eye dilated for the first time. Highly recommend this office for your eye care.

Vanessa is great. She is super thorough and knowledgeable. I've been to this office since 2013 and Dr. Rieter is great!

I had the surgery recently. It was easily done and I had wonderful care. Dr. Rhode was the doctor who did my procedure and for me, it was a piece of cake due to my having gone to Dr. Rhode.

Dr. & Staffs are very kind & great Guys

First - Dr. Franklin is awesome. He has a great attitude and he explains things very well. It’s my 6 month old that is his patient and he’s done amazing with him every time I’ve seen him. Because he’s a great doctor is the only reason this office didn’t get 1 star & 1 star would only be because you have to rate it to be able to leave a review. We won’t be back. The first appointment not only did they text a confirmation but they left an automated voicemail as well. When I got there some how there was no appointment scheduled and I had to wait over an hour and 20 minutes - in the main waiting room, a waiting room in the back, and then for longer in the actual exam room. At this time my baby was 2.5 months old. One of the clinicals put drops in to dilate his eyes. She explained as she was doing it that she needed to come back two more times at however many min intervals putting more drops in to complete the process. That was before we were placed in the second waiting room. No one ever showed back up until moving us to the exam room - but even then & after, no more drops. By the time the doctor got in there, only one of my sons pupils were dilated. This office is unfortunately a joke. I gave them the benefit of the doubt thinking maybe it was some how my primary drs fault and they really just didn’t have the appointment. However, today, in the VERY long line to check in (because no one was at the check out counter; so we were all waiting in the same line) I heard that same receptionist tell another person that she can’t seem to find him on the schedule. Wow. But further more, after waiting just a little too long in the waiting room - someone called my sons name but some how by the time I managed to simply grab my diaper bag and car seat - the man had already went back through the door. So I did too. Talked with him for a minute and then me and my son were sat in a hallway. For an hour. Before finally being sat in the exam room. My appointment was at 10am and it was at 11:40am that I finally opened the door ready to tell them that I’m just going to leave & Dr Franklin just happen to be on the other side. He’s a great doctor - unfortunately it’s the whole experience that matters, and having to wait that long either time just isn’t the right experience for me to recommend to others.

Asked to switch appt to Williamsville office. As I live in Amherst. Rescheduled my appt. Still in O.P. lady on phone acted like I was a bother. Not a fan of places that are supposed to care for you, that act like you're a bother and dont listen to you and what you ask. Not a good start.

Waited for 2 hours on two occasions…awful service

This is a very large office, which might lead you to believe that the customer service would be lacking. That is far from the truth. The staff is warm, friendly, and they go above and beyond for their patients. Dr. Patterson takes his time and is great about any and all questions. The nurses and ladies who assist him in the office or on the phone make this office phenomenal. Both Tina and Amy went well out of their way to help me to get eye drops approved through my insurance. They did all the work that I’ve had to do at practices in the past. They are outgoing, helpful, and just extremely kind people. Along with great medical care, they provide what every patient needs and deserves…kindness and compassion. Love them!

I keep trying to call in to schedule an appointment and I get hung up on. This is day 3 of having this occur. I am really frustrated. Not sure what to do.

Avoid this practice at all costs. Be warned! The receptionist lady Linda is very rude and disrespectful. The physicians are also unprofessional. Please find another practice.

The shop was very clean and the staff was very friendly. They had a diverse collection of glass frames. An employee by the name Daniel, guided me in choosing the frame that I like along with making the appointments to get my vision adjustment. Overall, the shop provided a comfortable and great experience. Would recommend to friends and family!