Reviews

Clean facility. Easy parking. Friendly, efficient, and professional staff. Logical flow to the whole encounter from start to finish. I saw Dr. O’Neill, and he was efficient and thorough in his examination. I would recommend this practice without reservation.

Great experience and very friendly made me and my daughter very comfortable. I would highly recommend.👓🙂 …

Recently I had cataract removal surgery. Dr Joseph Parelman is awesome. He took great care of me, and reassured me that everything would be fine. And it was and still is. I highly recommend him. And kudos to the ENTIRE staff at this facility.

While I stand firm on the fact that Dr. Marmer and his physician partner are excellent ophthalmologists, I find the general office management and optician side to be disappointing. On my visit a few weeks ago I waited over two hours before I was called back to the examining room without any explanation or apology offered despite the fact that I had an appointment. They also couldn't find my patient file (although to be fair, it had been a few years since my last prior visit). The opticians give off the energy that they really don't want to be there or to serve patients. I was told after paying for my glasses in full that it would take seven to 10 days for them to be ready for pickup and that they would call me. After three weeks, I phoned and was told that the opticians were only in the office two days a week. I phoned again a couple of days later and basically was told that there were people ahead of me and they would check to see if they were back when they got a chance. I finally received a call at the end of the third week. When I went to pick up the glasses they just handed them to me. No measurements, no calibrations, no quality control, and since they were progressive lenses was told that it would take time for my eyes to get used to them. No prep or instructions. I had to pull up videos on YouTube after I got home to get an idea of what a reasonable expectation was for the lenses. They still don't feel settled to my eyes, and I'm not even sure that they were made correctly. Unhappily, this will be my last visit to this office. I didn't feel that my patronage was appreciated, and my sense is that the office has become too complacent with the support that they've received from the community over the years.

After reading all of the reviews on Google I was reluctant to visit this place. The only negative thing about this place for me was the paid parking in the parking garage. It was only like $3 for 3 hours but I guess that's normal for doctors in Lexington. The office was fairly easy to find, the floors were labeled on the elevator with arrows pointing the way on the floor. As soon as i i walk into the office i was greeted by friendly staff at the front desk. The wait time was around 8 minutes from the time i checked in. Every doctor that worked with me was very knowledgeable and polite and seemed really interested in helping me. The visit was 3 hours long, but that was probably due to my special case. The whole time i was being seen the doctors were focused on me, instead of hopping between other patients like at other places. All in all it was a great experience! I would recommend this place to anyone seeking a family friendly eye doctor.

Nice visit, everyone was friendly and helpful. Doctor was great, receptionist was great, and the lady who helped me select frames was great as well.

My long-time optometrist. Nice staff and timely appointments.

The entire staff is so friendly and helpful. I've been going here about 17 years and have never had a bad experience!

Friendly, professional staff and the most thorough examinations I've ever received. Any questions I've had are always answered, and glasses I've purchased have always been well-fitted.